The player struggles to withdraw his winnings due ongoing verification. The complaint was closed as the player stopped responding.
BETWINNER Casino - The player struggles to withdraw his winnings.
Amount: 1,053 R$
BETWINNER Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
dear guru
A few months ago I made a deposit to invest in betwinner. However, at the time of surveying the site, it was not possible to conclude.
The company requests numerous absurd documents, does not accept any that are sent and does not respond adequately.
I have more than 1000 reais stuck in the house.
The house is holding my money improperly!
Automatic translation:
Public
Public
1 year ago
Hello otaviodiefenbach,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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