Dear Dafne,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetSofa Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if you made any deposits in the casino?
Have you accumulated your winnings with an active bonus?
Could you please send me the recent communication from the casino with their explanation of the situation? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Dafne,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetSofa Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if you made any deposits in the casino?
Have you accumulated your winnings with an active bonus?
Could you please send me the recent communication from the casino with their explanation of the situation? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas