Betmaster Casino - Player’s struggling to withdraw his winnings.

This casino is using delay tactics to NOT pay out at all. You can deposit with trustly but you can't withdraw with trustly. Therefor i needed to make a minor deposit through skrill to be abke to withdraw. Now the issue is i made this deposit and i am still not able to withdraw. This casino is crooked and only after i requested the pay out i saw their licence is from curaçao and that is guaranteed for corruption.

Dear Edmond,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise if you have withdrawn any funds successfully in the past?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Edmond,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.