BetFlip Casino - Player’s withdrawal has been delayed.

I am so angry I fell for this. I played here because they have my favourite slot. I passed all the KYC and had interaction with customer service about different things. It seemed a legit place. I deposited and lost but last week and I went to withdraw 505. It was rejected and the advisor said it was to do with the system being incredibly busy which caused alarm bells. I started googling the casino and some sites had good things to say and saw some good reviews. Then I came across these real sites and my heart sank. I tried to withdraw again, rejected. I contacted customer service and said that I saw that the site was a scam. The advisor was very offended I would say such a thing. I tried to withdraw again and rejected. They have actually removed the chat feature off my account now. I have obviously sent lots of emails but to no avail. I didn't use a bonus it was my cash. There's not one reason why they would reject it

Dear Chip,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi.. I've been verified for a while. I've submitted this withdrawal 8 times and they reject it everytime. They've remover the chat feature. You've only got to look at the other reviews to see that I'm not getting my money

I fully understand your frustration, Chip. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you, I will try to stay positive but it's unlikely. Thank you for your help

Hi, is there any update at all please

Thank you very much, Chip, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of BetFlip Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Chip!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team