HomeComplaintsBetFlip Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

BetFlip Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

Amount: €1,300

BetFlip Casino
Safety Index:Very low
Submitted: 19 Feb 2021 | Case closed : 23 Feb 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Sweden is criticizing the mandatory deposit wagering for real money. We’ve rejected this complaint as unjustified.

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3 years ago
Translation

Betflip has got some weird idea that with real money and no bonus you have to wager the deposit 10 times when playing live casino. They must have done something wrong that the operator cannot see.


Always, always at all casinos around the world, there are usually higher wagering requirements when you have to wager a bonus at a live casino.


But never, never when it's not about bonuses! And this is about just turnover without a bonus.

Automatic translation:
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3 years ago

Dear Patrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://betflip.io/en-GB/home/page-control/2:


"Withdraw is not available before deposited amount is not realized 1X time. Live Casino has 0.1X rollover multiplier. Please note, if bet is made on sport, ticket odd must be minimum 2.00. Sure and voided(for example, Asian handicap, draw no bet) bets are not counted."


It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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3 years ago

ok...thank you. Nothing do then. Its just that this rule is often used when you turnover a bonus. Ive never met it when you play with real money. 10 times rollover for playing livecasino with real cash. I think this rule is unique.


Thank you anyway for taking my case.

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3 years ago

Once again, I’m sorry I couldn’t help you to resolve this situation, but please, don’t hesitate to contact us if you run into an issue with this or any other casino in the future. Thank you for your understanding.

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