The player from Germany wishes to claim funds from the account with power of attorney. Player’s complaint has been resolved successfully.
BetAmo Casino - Player’s experiencing difficulties withdrawing funds with power of attorney.
Amount: €700
BetAmo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
BetAmo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
You refuse to withdraw because the account is not mine. Even after I submitted a document from the bank giving me the power of attorney for the account, they did not recognize it
Automatic translation:
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Public
4 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but unfortunately, there is not much we could do. I would recommend contacting a lawyer, who will be able to suggest possible solution. I’m sorry we couldn’t help you to resolve this unpleasant situation, but, please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Money was transferred. After a long back and forth. My account has been blocked. 🤣🤣
Edited
Automatic translation:
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Public
4 years ago
Dear Alexander,
Well, it looks like everything has been resolved. Do I understand it correctly? If you allow me, I will mark this complaint as 'resolved' now. If there is anything else, I could do for you, please, do not hesitate to contact me again. Waiting for your approval. Thank you.
Public
Public
4 years ago
Even if we haven’t received a confirmation from the player, from his last reply, we can assume that the issue got resolved. Thanks for the cooperation and Alexander, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
