BC.Game Casino - Player’s withdrawal has been suspended.

Hey,

I have been playing BC games from a long time now and never faced this issue, my fiat withdrawal and tips permission have been suspended without any reason.

I wagered more than the deposited amount and tried to withdraw my money and it failed initially, then the withdrawal was suspended.

I want my money to be withdrawn immediately.

Dear fifapesfiat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

•Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 

I registered my account yesterday and i have not verified my account personally but have verified my email and phone number. Previously i have never been asked for kyc or personal verification.

•Which games you’ve been playing (live casino games, slots, or sports betting)? 

I have been playing slot games.

•Were your winnings accumulated with or without an active bonus, please?

No, all my winnings were from the money I deposited.

I hope my issue is resolved soon and I am able to withdraw my money.

Hello,

The user was asked to complete the KYC but no KYC has been received. We ask the user to go through kyc. Also on the other hand, when the user registered yesterday, why are they claiming that they have been using BC.GAME for a long time? Is the user claiming that they have multiple accounts?

Best Regards

PANDA - BC.GAME

First of all it’s my choice that how many accounts i use and have. It’s not their concern, and regarding KYC the link isn’t opening.

I need guarantee that if I complete my KYC, i will be able to withdraw my money

Hi,

Unfortunately, it doesn't work with choice; there are terms and conditions on all platforms! Please be informed that our terms and conditions strictly prohibit the use of multiple accounts under any circumstances. For a comprehensive understanding of our policies, please refer to our terms of service accessible via this link: https://bc.game/help/terms-service

To complete the KYC user can send their documents to support@bc.game

Best Regards

PANDA - BC.GAME

Hi fifapesfiat,

Kindly submit your personal documents to the casino for identity verification purposes, and please keep me updated on any progress. Additionally, please note that if you've opened multiple accounts with a single casino, our ability to assist you may be limited.

Thank you.

Dear fifapesfiat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.