An Indian player's ability to withdraw and receive tips in an online casino game has been suspended unforeseeably. Despite wagering more than deposited, the player's withdrawal attempts were initially unsuccessful, leading to the suspension.
Hey,
I have been playing BC games from a long time now and never faced this issue, my fiat withdrawal and tips permission have been suspended without any reason.
I wagered more than the deposited amount and tried to withdraw my money and it failed initially, then the withdrawal was suspended.
I want my money to be withdrawn immediately.
Dear fifapesfiat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
•Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
I registered my account yesterday and i have not verified my account personally but have verified my email and phone number. Previously i have never been asked for kyc or personal verification.
•Which games you’ve been playing (live casino games, slots, or sports betting)?
I have been playing slot games.
•Were your winnings accumulated with or without an active bonus, please?
No, all my winnings were from the money I deposited.
I hope my issue is resolved soon and I am able to withdraw my money.
Hello,
The user was asked to complete the KYC but no KYC has been received. We ask the user to go through kyc. Also on the other hand, when the user registered yesterday, why are they claiming that they have been using BC.GAME for a long time? Is the user claiming that they have multiple accounts?
Best Regards
PANDA - BC.GAME
First of all it’s my choice that how many accounts i use and have. It’s not their concern, and regarding KYC the link isn’t opening.
I need guarantee that if I complete my KYC, i will be able to withdraw my money
Hi,
Unfortunately, it doesn't work with choice; there are terms and conditions on all platforms! Please be informed that our terms and conditions strictly prohibit the use of multiple accounts under any circumstances. For a comprehensive understanding of our policies, please refer to our terms of service accessible via this link: https://bc.game/help/terms-service
To complete the KYC user can send their documents to support@bc.game
Best Regards
PANDA - BC.GAME
Hi fifapesfiat,
Kindly submit your personal documents to the casino for identity verification purposes, and please keep me updated on any progress. Additionally, please note that if you've opened multiple accounts with a single casino, our ability to assist you may be limited.
Thank you.