Batery Casino - Player’s deposit is missing.

I had deposited 6500₹ on batery on 29 may via IMPS mode , it's not credited in my act till today i m raising complaint i.e 7 of july.

I had contacted and raised issue many times on 5 July they said as per operator they didn't recieved this amount ...I already shared exact screenshot by my bank operator with them on 29 may along with complaint where completely everyone see that amount sucessfully credited to their bank account & even customer care cleary mentioned that too in chat Still they are denying.

Dear malhotrashubham,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you made any successful deposits to this casino before?

Have you checked if all the payment details were correct and that the amount was sent to the correct casino?

If you have any additional communication or other evidence that could be relevant to the investigation, please forward it to me. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No it's my first deposit to casino i havn't made any before

Everything is 100% correct & match..

i reverified many times & even in customer chat i clearly tell them to check screenshot i shared & match with your imps deposit act no. bt no assistance given to me & no refund in bank as well.

Any update over matter

Unfortunately, we will need more details that the payment was sent to the casino. From the screenshots you provided us with, I can't see the evidence that your transaction was sent to the casino. If the payment never reached Batery Casino, I recommend you contact your bank and request a refund.

Batery has removed IMPS deposit option from their website ,

& i already contacted bank they sent payment was sucessfull to provider & even the app which i used to send already shared screenshot mentioned payment was sucessfull

Txn via IMPS method sent instantly to provider bank without any delay , bank & provider both confirms payment is succeeded...

they removed provider now wt should i do...i have my complaint screenshot with batery on same date of my txn to batery.

Could you please send me your bank statement from the date of the deposit until today to veronika.l@casino.guru? This will serve as evidence that the funds left your account and were not refunded.

I would like to also warn you that once you request a chargeback from your bank, it may cause trouble in the future with other casinos.

Thank you.

Already mailed you statement plz check.

& currently havn't filed any chargeback complaint yet.

bank confirmed funds sucessfully send to provider's end.

Thank you for your email. Can you please send me the screenshot of your deposit history in your casino profile?

This is my 1st deposit in casino & batery doesn't show any transaction other than sucessfull one

so transaction page is blanked totally..nothing showing their.

Dear malhotrashubham,

I'm sorry, but if your transaction history is empty, we are unable to proceed with the investigation. We need solid evidence of a deposit made into Batery Casino. From the documents you have provided us, we could not confirm that you deposited to this website.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika

We’ve reopened this complaint at the request of Batery Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The casino sent us the following email:

Dear Shubham,

Thank you for contacting regarding your issue with payments. We are very sorry that you have had to face this issue. Rest assured, please do not worry, we will try our best to solve your query with your cooperation.

We would also like to thank Veronika for moderating this issue. We are glad to step in and help Shubham solve his issue.

In order to solve this issue further, we would like to request Shubham to share his Batery account ID with Veronika along with a deposit transaction screenshot so that she could share them with us to process it.

Please note the following requirements for the transaction screenshot; The screenshot should contain the following information: Sum, Date and Time of the deposit, full recipient's wallet number/bank A/C no, Transaction ID, UTR/RRN, UPI number.

We expect your cooperation to solve this issue as soon as possible!

Dear malhotrashubham,

Can you please provide us with the transaction screenshot containing all the information the casino requests? Thank you in advance for your cooperation.

Thank you for helping out.

I had mail details to you if anything needed more via bank end. i will share same too.

Please share the screenshots directly here in the thread, I will set them as private so that only we and the casino representative will be able to see them.

Thank you for the screenshots.

Dear Batery Casino,

Could you please check the data submitted by the player? Do you need any additional information to verify his transaction?

I had sms again my bank for refund on 9 aug & they shared same RRN no. which is sucessfull at their end & for checking at their end on next level they are asking bank statment of provider's end from date of txn till today as shared in screenshot



Dear malhotrashubham,

We understand your concern and we are very sorry that you have had to face this issue.

As per your account details, the solution do this issue was provided already in the request 10954250 on 05.07.2024. However, upon your request our payment specialists checked and investigated this issue as a completely new issue and came to the same conclusion upon repeated occasions.

As per our specialists the payment was not received on the provider's side. Hence, we request you to kindly contact your bank and ask for a refund for this transaction, as was suggested on 05.07.2024 before.

We wish for your success with getting a refund.

Regards,

Batery.

Bank is asking for provider side bank statement to issue refund..

request u plz provide provider side bank statment from date of issue till current i already attached bank side screenshot above when i ask for refund.

it's upon you now if u share bank statement then i will get refund otherwise my money got lost....because bank saying sucessfull u said provider not recieved.

i already shared bank statment u so u can verify...nd u said nothing recieved..now plz arrange pdf from provider side to us so i can show to bank too

Dear malhshubham,

Your complaint was previously rejected due to insufficient evidence that the deposit you made was sent to Batery Casino. Since your complaint was reopened, no new evidence has been provided to support your claim. Additionally, the casino employees have been unable to locate the payment based on the documents you submitted.

If you genuinely made the deposit to Batery Casino and the transaction was lost, I recommend contacting your bank to request a chargeback. You do not need a bank statement from the casino to initiate this process. However, please be aware that many online casinos view chargebacks as fraudulent activity, which may lead to difficulties with verification or account restrictions in the future.

Thank you for your understanding. We will now close this complaint.

Best regards

Veronika