Acorn Casino - Player is unable to access her account.

I can not log into my acorn casino account.

Dear barbarahale93,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Acorn Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what error you see when you try logging into your account? You may post the screenshot here.

Have you passed the full KYC verification?

When was the last time you were able to log into your account?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear barbarahale93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.