Kings of Sport Casino - Player's withdrawal is delayed and account is unresponsive.

Made a withdrawal on 19/12/24 of 75 lite coin and have waited for many week for it to be processed!

casino does not respond to live chat and does not read telegram nor reply back to emails, with the compliants email address bouncing back.

I have tried countless times to reach out and the read the live chat but never respond! No matter what time you open a live chat it’s always Laura KOS which I don’t think she is even real working 24/7 hours.

i have never used a wager and fully level 4 Kyc approved!

i have multiple chat logs, screenshots and evidence of my email sent!

Absolutely distraught over this as it’s a large amount of money that I need withdrawing!

please help

Hello Kingfisher87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings of Sport Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

i was fully verified over 3 months ago and all levels approved!

I have not used any bonuses and have wagered over $34,000

last time I had contact (actual contact) was over a month ago and was about the withdrawal

they have now disabled my account!!!

Thank you Kingfisher87 for all the information provided so far. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Kingfisher87,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kings of Sport Casino representative to join this conversation.

Dear Kings of Sport Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka