CosmicSlot Casino review

Name: CosmicSlot Casino review
Item: CosmicSlot Casino
Rating: 8.6

8.6/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

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Withdrawal limits

per month

€20,000

per day

€3,000

Operator Altacore N.V.

Established 2020

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews66Safety Index explainedDiscussion45Payment methods51

CosmicSlot Casino Review

Our independent casino review team has taken a detailed look at CosmicSlot Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. CosmicSlot Casino scored a High Safety Index of 8.6, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our CosmicSlot Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of CosmicSlot Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of CosmicSlot Casino, we have looked closely into the Terms and Conditions of CosmicSlot Casino and reviewed them. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

Based on our estimates or gathered data, CosmicSlot Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature CosmicSlot Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, CosmicSlot Casino has scored a Safety Index of 8.6, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: As far as we are concerned, CosmicSlot Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of CosmicSlot Casino.

Terms and Conditions of CosmicSlot Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of CosmicSlot Casino during our review.

Player complaints regarding CosmicSlot Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

User feedback and reviews of CosmicSlot Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Based on the 66 user reviews of CosmicSlot Casino in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

CosmicSlot Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino on our scale.

CosmicSlot Casino is licensed by Curaçao Gaming Control Board in Curaçao.

Payment options, withdrawal limits and win limits

CosmicSlot Casino supports 52 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Giropay, Sofort Banking, POLi, eps-Überweisung, Trustly Pay, Multibanco, Neosurf, Zimpler, Bitcoin (BTC), AstroPay, Bank transfer, ApplePay, Binance Pay, Bank Millennium, Raiffeisen Bank, Banca Monte dei Paschi (BPS), UniCredit Bank, Commerzbank, The Co-operative Bank, Caixa, Bank of the Philippine Islands (BPI), CashtoCode, Cashlib, MiFinity, Volt, Paycos, eZeeWallet, SticPay, Revolut, Rapid Transfer, blik, Jeton, Interac e-Transfer, MuchBetter, Piastrix, Google Pay, Klarna, EBpay, Interac, Online Uberweisen, Litecoin (LTC), Ethereum (ETH), Tron (TRX), PayOp, Tether (USDT), Dogecoin (DOGE).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 3,000 per day	No win limit
EUR 20,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at CosmicSlot Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Portuguese
Russian			24/7
German
German
Greek
French
Polish

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at CosmicSlot Casino, your account, withdrawals, or anything else. According to our tests and collected information, CosmicSlot Casino has a good customer support.

CosmicSlot Casino slots and casino games

Players can enjoy these types of casino games at CosmicSlot Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 78 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Leander Games, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, edict, Platipus, Concept Gaming, Wizard games, Mancala Gaming, Spinmatic, Apollo Games, Aviatrix, Spribe, OneTouch, Revolver Gaming, Triple Profits Games (TPG), Betsolutions, Mascot Gaming, Onlyplay, Amusnet, Reel Play, Salsa Technology, VoltEnt, Gamebeat, Live Games, OctoPlay, Fugaso, Stakelogic, Champion Club, AGT, LottoInstantWin (LiW), Gamzix, 3 Oaks Gaming, Popiplay, CT Interactive, Games Global, Creed Roomz, InOut, PopOK Gaming, Thunderspin, Barbara Bang, Playbro, Platin Gaming, Triple Cherry, Hacksaw Gaming, Netgame, XPG (xprogaming), Asia Gaming.

Bonuses and codes offered by CosmicSlot Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 9 bonuses from CosmicSlot Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated CosmicSlot Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (51)

Withdrawal limits

per month

€20,000

per day

€3,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (8)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (78)

Casino screenshots

Positives

Phone customer support available
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7
Simple and clean website design
Live dealer games are available

Negatives

Limited responsible gaming options
Max daily withdrawal limit only 500 EUR

Author: Mária Buvalová Last updated: 27 Nov 2025 Anything incorrect or missing? Let me know

CosmicSlot Casino bonuses

Browse all bonuses offered by CosmicSlot Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of CosmicSlot Casino

This is a place to share experience with CosmicSlot Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 66 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

RayMan

Silver

Sweden

• 1 year ago

They claim that some of their slots are hot at the moment and that makes them have higher rtp % than any other casino, even higher than math allows 😉. 141% rtp for Rise of Merlin, factual rtp is 91.21%. The lag is heavy for me, maybe because I play from my phone? Only Pragmatic Play working normal, the rest cant be loaded properly or takes 5 min to load.

Good welcome bonus

Fake rtp % that they wrote themselves on the slot icons.
Extreme lag and loading problems

nezinupaprasi

Bronze

Latvia

• 1 year ago

Don't play in this casino ever, they have only 500€ limits on windraws KYC verification ask single document every 24h, answer very long.. Don't think that this casino is safe and will let you windraw anything

500€ windraw limits
Verification takes alot of days
They want you to lose all money not happy when you win..
Unsafe

makavle89

Silver

Australia

• 1 year ago

Grate casino good range of games and easy to do ID check with withdrawals. Highly recommend.

Easy ID
Easy withdrawal
Heaps of games

Yet to find

artuurio

Diamond

Latvia

• 1 year ago

Tried the welcome bonus and it was a mediocre experience. The website is simple, but not appealing to me because of limited options. It has many slots providers, but not much anything else, could not even find a "Promotions" or bonus section, which was frustrating to begin with. After playing a bit i decided that the website is not for me because of overall design and mostly because no responsible gambling options in profile.
I decide to give 2* only because i wrote an e-mail to get my account closed, after receiving a response that its closed i still was able to log-in after, which is not cool from the casino support, they truly don't care much about responsible gambling and don't take it serious.

Large selection of slots providers;
Good selection of choices for deposits.

Not many bonuses or promotions;
Zero responsible gambling options;
Not helpful support.

max69wetlick

Bronze

Canada

• 2 years ago

This site is just terrible out of 10 games I tried to play only one was available. Also you have to wager your own money deposits 3 times before you can withdrawl , that's without a bonus WTF I've just left my cash there cause I can't use it and u can't take it . Very shi--y site do not register on there . If you want a decant site try another casino. Best of luck

Games not available
Have to wager your own deposits 3x before can withdrawl

Whereismymoney

Bronze

Canada

• 2 years ago

The worst casino ever. Still waiting for my withdrawals. Live Chat can't help and keeps giving you an email for the financial dept but they never respond. I don't think they will release my winnings. I'm quite frustrated and will never use this site again.

DO NOT USE THEY WILL NOT PAY OUT ITS VERY FRUSTRATING

Where is my money
Why cant I withdraw my winnings
Why isn't anyone from support able to help
Why don't they respond to any emails
Why is this place open
SCAM
DO NOT USE THIS CASINO

cagon2512

Bronze

Germany

• 2 years ago

I sent an email to "cosmicslots" on August 2nd, 2023. So far I have not received a confirmation email or an answer.

I formulated my request again in the live chat and was kicked out of the chat and blocked because I can't call up chat support again!!

game selection
Spieleauswahl

support
Support
customer friendliness
Kundenfreundlichkeit
verification
Verifizierung

Xsead97

Bronze

Germany

• 2 years ago

Very good design and great selection of games. Also great win rates for me, I won 4000€ with a 30€ deposit, crazy.
Now to the not so great points. The KYC Verification is a bit weird, you have to send It all per mail, but it worked and you only have to do it once, so what. The next point is a bit more annoying, it will take approximately atleast 4 weeks to cash out my winnings. 400€ per day and 1000€ a week is just to low. If your a high roller, forget about playing here.

Good game selection
Nice design
Good RTP

Annoying KYC
Very low payout rates

semskaA

Bronze

Germany

• 2 years ago

Good casino: all games load quickly, nice interface, convenient deposit options. I also want to praise the good system of bonuses. I will play again!)

bonuses
fast website

support

Nachtschwarmer242

Bronze

Germany

• 2 years ago

What I want to say is about service of casino. It spoils the first impression about this casino as chat operators answer the simple questions in 20 min! It is annoying. So, even because of this reason, I changed my mind to play here.

Beh1nd

Bronze

Bulgaria

• 2 years ago

Despite the negative reviews that i have read i would like to share my personal experience. I registered yesterday somewhere in the evening, got some winnings , initiated a withdraw. This morning i received a KYC verification email along with payment verification email, sent all the required documents and in less than 8 hours my account was verified, some minutes ago i received my first payout via prefered method. I can only rate as negative the lack of live support (in chat there's little that the representative can do or answer) and KYC support doesn't respond to general inquiries other than Verification (sent an email yesterday and it's already passed 24 hour still no response)

Fast verification
Fast payout

Slow response from KYC
Lack of knowledge and options in Live Support

nassos698

Bronze

Greece

• 2 years ago

This casino is a scam. Stay away! They wont let you withdraw and KYC won't respond

Morphine20

Bronze

Greece

• 2 years ago

I have had great experience so far. CosmicSlot Casino always provides me with great offers. I have never had any problem with payments. The only problem was that they were kind of delayed. I totally recommend it, if you want to have fun. It is a shining star among many low-quality online casinos and always stands out.

Great Bonus Offers
Friendly Chat Assistants
Amazing Platform Design
Chat will always have an offer to give you

Payments take days
KYC will not answer your e-mails frequently

Jony1989

Silver

Germany

• 2 years ago

This casino is scam!
I am waiting for KYC for 5 days now. No one is answering on e mail, and on chat the same answer contact KYC. You will never get your money paid. Stay away from this casino.

mettix247

Bronze

Germany

• 2 years ago

Very complicated kyc procedure to delay withdrawals as there are no responsible gaming features. No limits can be set or allowed to be set.

Response speed and response rate leave a lot to be desired.

Every bonus has to be requested separately via chat and from my own experience, manual booking often simply halved the specified number of free spins...

game selection
Spieleauswahl

Kyc procedure
Kyc-Verfahren
Support supposedly has no agency
Support hat angeblich keine handlungsmacht
Payouts are delayed
Auszahlungen werden verzögert
No limit features to bet
Keine Limit-Funktionen zum Setzen

Anonymized458

Platinum

Germany

• 2 years ago

After initial difficulties with KYC and payment, things are now working quite well. Renewed payouts were now transferred quickly and easily. The slot selection is excellent, unfortunately the deposit options outside of bitcoins are limited. Unfortunately, the payout delay has now set in again. A payout within a week is not possible here. Not recommended

Very good slot selection
Sehr gute Slotauswahl

lengthy KYC
langwierige KYC
limited deposit options outside of Bitcoins
begrenzte Einzahlungsmöglichkeiten außerhalb Bitcoins
Payout is intentionally delayed
Auszahlung wird absichtlich verzögert
no money within a week payout still pending
keine Geld innerhalb einer Woche Auszahlung immer noch schwebend

Babahomed12

Bronze

Finland

• 2 years ago

I should mention CosmicSlot they actually do have very good support that usually picks up right away. They offer great bonuses. Too many positive benefits to list here, but definitely a great place to play!!

Easy verification
The moderator is very quick and helpful
Website is good and many provider
Cryptocurrency
Welcome bonus

seydouguirou06

Bronze

Norway

• 2 years ago

the website functions really well on smartphone. Unlike most other casinos, the games loaded quickly and, saving me a lot of time. These smooth operations prevented me from getting stressed or making foolish errors. I had a pretty good experience playing pragmatic slots, starting at 500kr after the free spins and increasing my winnings to almost 2000kr. Really liked the no deposit bonus. Didn't yet try to withdraw. Overall, I am pleased with this casino and will return to play again.

fast responsive website
great mobile support
slots selection
deposit bonuses

can't really complain about anything

Balboa649

Bronze

Germany

• 2 years ago

I deposited 500 euros today and am really very dissatisfied.
Games:
-Extra Chilli 15x Free Spins purchased at 40 cents.
Hit 2 out of 15 times in free play gambling (free play wheel green level). The 2 hit then kicked out at the 2nd level.
-Book of Dead get 2x free spins
40 cents, 10 games, symbol A and almost 13 euros won
Won 80 cents, 20 games, symbol J and just under 19 euros.
- A Dinosaur Megaways Game. 3x free spins
Won 60 cents, 30 games and 9 euros
80 cents, 15 games and won under 5 euros
1 euro, 15 games and just over 20 euros won.
Signed up because of CasinoGuru and am really disappointed.
I will not deposit any more money at this casino and I do not recommend you to do so anymore.

VERY low payout percentage
SEHR niedrige Auszahlungsquote

SiverLove

Bronze

Switzerland

• 2 years ago

I am very happy that the CHF currency exists. Great selection of games and great customer service. The best thing about Cosmicslot Casino is the instant payouts.
I have played at many online casinos but Cosmiclsot is my favorite so far! I will stay here! I would highly recommend it to new players!

CHF currency
CHF-Währung
birthday bonus
Geburtstagsprämie
mobile version
Mobile Version

Armelle178

Bronze

Poland

• 2 years ago

Overall good casino. A lot of convenient deposit options, I really like the ability to deposit crypto (btc, eth, other). I signed up with a welcome bonus and already almost doubled the deposit (250 pln). Withdrawals have some limitations (such as kyc), but it worked out for me

crypto deposit
welcome bonus
a lot of deposit options
big slots selection

withdrawals could be faster

Orsetto15

Bronze

Switzerland

• 2 years ago

First of all I really love the design of the casino, I like that the site is made in a space theme, it allows you to navigate quickly and easily… the site responds very well so there are no errors while playing. I like that the casino offers a ton of different games from some of the best providers. I recommend to try it 😉

mallaombete

Bronze

Poland

• 2 years ago

Very pleased with overal experience with Cosmicslot. A lot of games to choose from, good and responsive customer support, convenient deposit options, nice bonuses. I like the weekly cashback one the most.

cheerful bonunses
quick answers from customer support
rich slots collection

Kiriakos77

Unregistered user

Greece

• 2 years ago

The worst casino I've ever played is never going to be identified. They ask you that it's impossible so you never succeed. Worst of all no service and the online chat is only to tell you that they are not competent and you have to send emails that no one answers.

JeanClaude123

Bronze

Germany

• 3 years ago

Very nice casino. Easy registration, good bonuses and a lot of slots. Made a deposit without any problems. Also, I really like support. First - guys answered me on all my questions very fast and politely and second - I got unique bonus from chat manager. Perfect!

Many games (Slots, Live casino)
A lot of Payments
Perfect Costumer Support

They don't have Highroller bonuses

Johnnyk89

Bronze

Germany

• 3 years ago

Its not so good when you give better wins and freespins no depost then its Busy like you

Good games

Matex0

Silver

Austria

• 3 years ago

Playing for a long time with them but closed my account now since they are trying to attract you with promotions but if you're depositing or asking for them you're not qualified for them without a proper reason.

good design
good game selection

customer treatment
promotions

colquan

Bronze

Australia

• 3 years ago

Easy signup, plus quick and helpful support

Helpful support. Easy signup

TripleRangeMerge

Unregistered user

Australia

• 3 years ago

Cosmic Slot Casino has been a pleasure to play with and their extremely generous bonuses keep you playing with plenty of credits and free spins to keep you entertained while you chance your luck at one of their many explosive jackpot slot machines or any of the table games you would expect to find at any reputable online casino. Would recommend to anyone looking for access to the latest slots and bonuses found anywhere online.

Friendly knowledgeable staff

Limited Deposit options

Anonymized259

Silver

Greece

• 3 years ago

WHILE HE GAVE ALMOST 2,500 THOUSAND EUROS, I PLAYED AGAIN AND HE ATE ALMOST ALL OF ME AND I HAVE ALSO PUT OUT OF MY POCKET, UNFORTUNATELY, I MADE 350 EUROS. I BELIEVE THAT I PLAY FROM HERE ON, I WILL BE HAPPY, SO IT'S NOT WORTH THE EFFORT

Safety Index of CosmicSlot Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CosmicSlot Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a positive impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about CosmicSlot Casino and related casinos

(57)

57All0Opened0Unresolved29Resolved28Rejected

Complaints directly about CosmicSlot Casino

Our verdict Unjustified complaint

Player's been accused of breaching the terms.

The player from Germany was unable to withdraw her funds after being informed by the casino that she had violated their rules, despite believing she had not broken any guidelines while solely playing blackjack. After reviewing the evidence provided by the casino, it was determined that her gameplay patterns deviated significantly from standard recreational behavior, indicating game manipulation. Consequently, the casino's actions were deemed consistent with its rules, resulting in the case being closed as unjustified. The player was advised to familiarize herself with the casino's terms and conditions to prevent future issues.

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Closed Submitted: 19 Oct 2025

Disputed amount: €2,230

Our verdict Unjustified complaint

Player’s winnings have been confiscated.

The player from Italy had won €72 from free spins and completed the wagering requirement, only to have €1,550 unexpectedly removed from his balance by Cosmic Casino, leaving him with €50. He sought assistance in resolving this issue as he believed this action was unfair. The Complaints Team reviewed the case and found that the player had received a maximum withdrawal of €100, which was in line with the casino's bonus terms and conditions. Consequently, the complaint was concluded as rejected, with the casino having acted in accordance with the applicable rules.

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Closed Submitted: 20 Sep 2025

Disputed amount: €1,550

Our verdict Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had communicated that withdrawal processing might take time due to KYC verification or high volumes of requests, advising patience. However, as the player did not respond to follow-up inquiries, the complaint was closed for the time being, but the player could reopen it in the future if needed.

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Closed Submitted: 14 Aug 2025

Disputed amount: €2,889

Our verdict Player stopped responding

Player’s self-exclusion request is delayed.

The player from Italy had requested self-exclusion of his account on June 25, 2025, but had not received a response despite sending multiple emails. The Complaints Team had attempted to assist by asking the player to resend his emails and had extended the response time by 7 days. However, due to a lack of communication from the player, the complaint was currently closed.

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Closed Submitted: 29 Jun 2025

Disputed amount: ??

Our verdict Unjustified complaint

Player's account was closed.

The player from Japan had his account closed by the casino due to alleged duplication with another account after requesting a withdrawal, despite having completed identity verification a month prior. He had not received a response from the casino regarding the closure and felt it was unfair, especially since he had not been notified about the duplication issue before making a deposit. We reviewed the case. The casino provided strong evidence of multiple accounts linked to the player, leading to the rejection of the complaint.

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Closed Submitted: 27 Apr 2025

Disputed amount: €510

Our verdict Unjustified complaint

Player's request for responsible gambling was ignored.

The player from Greece filed a complaint against Cosmic Slot Casino for not implementing a responsible gambling measure he had requested to manage his slots addiction. After winning €24,900, his withdrawal was delayed with a limit of €1,200 weekly, leading to further losses of €6,000 due to the casino's inaction on his request for a daily loss limit of €60. He sought a full investigation and compensation for his losses. The issue was resolved by the Complaints Team, which stated that while responsible gambling issues were taken seriously, compensation requests could not be enforced as the casino was not obligated to implement the requested loss limits, which were not part of its standard offerings.

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Closed Submitted: 16 Apr 2025

Disputed amount: €6,000

Our verdict Case closed

Player's winnings have been confiscated.

The player from Germany had his winnings of €350 voided by the casino after initially winning through regular play, following adherence to the terms related to a free spins bonus. He believed the forfeiture was unjustified and had not received a satisfactory explanation from the support team. The Complaints Team reviewed the situation and concluded that the player was eligible for the full amount unless there had been a clear notification regarding the need to withdraw funds after the winnings cap. The casino ultimately agreed to credit the player with a bonus after he requested to reopen his account, and the issue was marked as resolved.

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Resolved Submitted: 09 Apr 2025

Disputed amount: €350

Our verdict Other

Player's withdrawals are delayed and cashback requested.

The player from Greece faced ongoing issues with Cosmic Slot Casino regarding his withdrawal requests and cashback policy. After multiple attempts to withdraw €400 and submitting documents for KYC verification, he had not received his funds, which exceeded the stated processing time. He also claimed he was owed €5,000 in cashback based on his VIP status, but the casino denied this due to pending withdrawals, which he believed was unjust. The complaint was rejected following the player's explicit request to close it, and the team expressed regret for not being able to assist further.

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Closed Submitted: 07 Apr 2025

Disputed amount: €5,000

Our verdict Case closed

Player's account issues remain unresolved.

The player from Latvia won a significant amount of money but encountered an issue with his account due to an error in his birthday date in the casino's system. He reached out for assistance but did not receive any answers regarding the correction. The issue was resolved when the casino updated his birthday, allowing him to proceed with his withdrawal request. After a delay in receiving the funds, the Complaints Team monitored the situation and confirmed that the withdrawal was successfully processed, marking the complaint as resolved.

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Resolved Submitted: 09 Mar 2025

Disputed amount: €2,706

Our verdict Case closed

Player's struggling to pass the verification.

The player from Portugal faced issues with account verification as multiple documents, including bank statements, were repeatedly refused, hindering her ability to make withdrawals. The Complaints Team intervened, and it was confirmed that her account was fully verified and all pending withdrawal requests had been successfully processed. She acknowledged receipt of her winnings and requested account closure. The complaint was marked as resolved in the system.

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Resolved Submitted: 13 Feb 2025

Disputed amount: €1,000

Show more complaints (+10)