Rabona Casino - Player's withdrawal is delayed from Rabona casino.

Hello everyone, and I wish you a happy 2025.

Unfortunately for me, it is not such a happy start since I have being having issues with Rabona casino.

I have seen similar threads here concerning this casino, and some folks have actually got their money, so I'm writing in hopes I will find my right here as well.

I have joined rabona casino around 2 months ago, and I received the 1st deposit bonus of 100 euros in sports. (So in total I had 200 euros, 100 deposit and 100 bonus)

After completing the wager requirements by betting in several football matches, I had around 500 euros in my account. On 10/12/2024, I withdrew 300 euros of that amount via the same method I used for the deposit, specifically using binance pay.

Some days gone by, and I continued playing with the rest of the funds I have left in my account, while the withdrawl was still pending.

I was lucky enough to win some more, and my account had around 400+ euros (plus 300 pending for withdrawl). At that moment, the casino limited my bet with a 10 euro max bet. The only reason I can think about was because I was lucky and I was winning.

After the withdrawl hasn't been processed for 10 or more days, I contacted the live chat. They reassured me that my funds are safe, and they are busy and have a big workload, so there will be a small delay. I send a message again after several days, with the same response. After 24 days, I still haven't received my withdrawl of 300 euros, and the limit of 10 euros is still active. Therefore, now I can neither receive my money, nor I can continue placings bets (since 10 euros max bet is not meaningful enough..).

Also even if I could bet, I still couldn't receive the funds in my account.

I haven't received any useful info from support, they keep recycling the same answers, like "sorry there is a delay" or "We will inform the withdrawl department of the delay etc".

I've seen several other complaints about delays for withdrawls, and I wonder how the casino expects to keep us as clients if we need 1 month or more for a withdrawl? How can I trust them to deposit more funds and continue playing there...?

Any help will be appreciated...

Hello gkania,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we do not handle matters related to sports betting so we can assist you only regarding the delayed withdrawal.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!