The player from Austria requests a withdrawal made a month ago, but it has been canceled five times. Despite multiple attempts to contact the casino, the player receives repetitive responses without resolution.
Playzilla Casino - Player's withdrawal has been delayed.
Amount: €1,600
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
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Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 55m 26s
Case summary
2 days ago
Public
Public
2 days ago
Hello I try to withdrawal my money they canceled everything is already 5x they are not helpful i try already every method i tru to contact them but they saying this same over and over
Public
Public
2 days ago
Hello sebastianbalik22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Is this your first ever withdrawal request?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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