Playzilla Casino - Player's withdrawal has been delayed.

Hello I try to withdrawal my money they canceled everything is already 5x they are not helpful i try already every method i tru to contact them but they saying this same over and over

Hello sebastianbalik22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

My account is not verified is not need now no this is not first withdrawal i try 5x and everything get canceled this is rel money before i have bonus crab 20e but I make wager so my balance is real money last time I talk with them today

Hello sebastianbalik22,

Did you try to use a different payment method to withdraw your balance?

Additionally, I would advise to verify your account anyway for any future withdrawals/faster withdrawals.

Awaiting your response.

Regards,

Nick

Hey i make withdrawal via bit coin and waiting for accepting so I let u know if I get successful withdrawal. Did u contact me on email?

this is conversation from today about my withdrawal from 05.01 so still i didn't get any money to my crypto wallet

Hello sebastianbalik22,

No, I did not contact you - there are some scammers trying to pretend to be us so please do not share any passwords or personal data with them.

I would also like to point out that withdrawals may take up to 14 days so if it's been less, I can only advise to wait for now.

Let us know in case you would receive the money or in case of any new complications.

Regards,

Nick

Hello yes they asked for login and password but I didn't send so this was a scammers Ok so I start making verification but I can't upload 2 files is some error on website I contacted them via email but they didn't reply

Hello yesterday i received first withdrawal from casino thabk u for help

Dear sebastianbalik22, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru