Nevada Win Casino - Player’s withdrawal request is delayed.

I deposited 200 ETH into NevadaWin. The money successfully left my wallet. It is confirmed on the Blockchain. However it has not been received into the casino account. The transaction on their end said 'Pending for 2 days' then changed to failed, however it did not return to my wallet and it is still showing as successfully sent to their ETH address on the blockchain.

I have emailed the casino three times with all the proof and transaction hashtag, however I have not heard back.

https://etherscan.io/tx/0x9b4f99a742370937d24e4be03208e446df51a31dfce49c365c033b6bf714b0f3

Help

Dear megannash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello Nick,

I don't think you understand how Crypto payments work.

Casino does NOT have it's hands tied. The Blockchain confirms it has been received by their wallet. I have provided the transaction hashtag that has all the proof and over 2k in confirmations they need.

With crypto there is no 'Payment Provider', these is only the blockchain. The trace of payments is extremely quick, hence why people use the decentralized currency. Nevada Wins wallet has received my deposit as evidenced by the transaction hashtag.

It is frustrating you are seemingly not familiar with the way crypto work and have arbitrary thrown in 'this can take a month' garbage. Please research crypto payments if you will be handling this complaint, or pass to a colleague who understands.

The casino has started to engage, but they seem to be confused and think I am chasing a withdrawal.

Dear megannash,

I'm familiar with how crypto works. There still can be a provider involved depending on your wallet/site you use - these sites has support as well and they could look after what might have happen.

The recommended time frame is for the casino to locate and add the funds to your bank account not for the payment to arrive.

If you have already provided the proof of deposit to the casino, I can only recommend to wait for them to fund them to your account.

Let us know in case of update.

Regards,

Nick

It’s all sorted. I dealt with the casino directly.

please close complaint.

Dear megannash, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

Thank you so much for your time. 

Best regards, 

Casino.Guru