Spinsala Casino - Player suspects casino is fake and requests investigation.

Good morning, I believe this casino is fake and would like the casino guru to investigate because many players are losing money here with slots that I suspect are tampered with.

The slots stop paying at any moment, and almost no one can withdraw any money from this casino.

Given this, and after having lost a considerable amount of money on ridiculous games, unseen in "normal" casinos. I noticed that, unlike in all other casinos, there is no record of pragmatic and hacksaw...

In all casinos, pragmatic and hacksaw usually have a record of the plays made. In this casino, for example, with the pragmatic provider, there's a table of games played, but it has no information whatsoever!! That table should have the games played as well as the IDs of all bonuses we have played in that casino. I am attaching an example print from a "normal" casino and from the specified one where they do not provide information on the ID of the game that was played. That ID is of utmost importance, so I could verify the authenticity of my games with pragmatic.

I requested this ID in chat, and I have been waiting for this ID for almost 3 weeks... every day they make excuses about holidays or give dates which are not met.

I believe this casino has fake slots (based on the absurdity I have personally experienced and from other players), and I would ask the guru to investigate.

They just need to provide the ID of a bonus purchased from the pragmatic provider to determine if it's legitimate or not.

They have not given me this ID, which I requested almost 3 weeks ago...

Dear Miidelgado,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!