20Bet Casino Review

The player from Austria had deposited 450 euros at 20 Bet but only saw 400 euros reflected in their account. The casino was uncooperative regarding the missing deposits and refused to provide transaction numbers, which prevented the player from pursuing a reversal with their bank. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information, leading to the rejection of the complaint.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team had extended the investigation period by 7 days, but the player did not respond to follow-up messages. As a result, the complaint was rejected due to the lack of communication, which prevented further investigation into the issue.

The player from Portugal encountered ongoing issues with account closure at 20bet casino, where he had deposited over €7500. Despite multiple requests to close his account and indications of gambling addiction, the casino's 'VIP manager' had persuaded him to remain by offering bonuses. The player sought assistance due to the casino's refusal to refund on the grounds that they were only made aware of the issue in July. The complaint was resolved by the Complaints Team, who stated that without clear evidence of the player's gambling problems in his closure requests, they were unable to assist in recovering his deposits, leading to the rejection of the complaint. Later, the player contacted the Kahnawake Gaming Commission, which facilitated a refund from the casino, resulting in the complaint being marked as resolved.

The player from Portugal faced continuous delays in withdrawing funds from the casino, which claimed there were missing documents despite him having sent all the requested paperwork. He suspected bad faith as the casino kept requiring additional verification without finalizing the withdrawal process. The issue was resolved when the player confirmed that he had received his winnings after extensive communication with the casino. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for future assistance if needed.

The player from Hong Kong faced issues withdrawing 2500 RMB from the casino, despite having submitted the required verification documents without problems. The Complaints Team attempted to assist by requesting further details regarding the withdrawal request and verification process. However, due to the lack of response from the player, the investigation could not proceed, which led to the rejection of the complaint.

The player from Austria was frustrated with 20Bet Casino's rigid verification process, which required a single screenshot displaying his card number, IBAN, and payment details. His bank's interface did not allow this, leading to the casino rejecting multiple submissions. The player urged the casino to offer more flexible solutions. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.

The player from Argentina had their account closed after winning $1,227 and completing the KYC process. Despite providing bank statements, the casino demanded job-related documents. The player, a student with no formal income, was accused of suspicious fraud actions. We explained the casino was bound by anti-money laundering laws and could not release the winnings without proof of income. The player acknowledged the situation and decided to refrain from gambling until securing employment.

The player from Slovenia claimed the casino repeatedly canceled withdrawal requests and provided unhelpful reasons, including asking to make a new withdrawal. Communication from the VIP manager had been unresponsive after initial contact. We closed the complaint after the player admitted to having a duplicate account, which is against the casino's terms, and acknowledged the casino's actions as justified.

A player from Chile faced repeated rejection of withdrawal requests from 20Bet, with each request demanding more documents. Despite years of betting experience, the player sought assistance for a quick resolution to access his winnings. We explained the necessity of the KYC process and inquired about the specific documents provided. The player's withdrawal request was eventually accepted, but he requested the complaint remain open until the funds were received. After some delays, the player confirmed receipt of his winnings, and the complaint was marked as resolved.

The player from Italy struggled to withdraw money after the casino closed his account. Despite submitting numerous documents, nothing was resolved. The player had used his partner's card for the initial deposit and later deposited €290 with his own card. The casino closed his account, citing a breach of terms and conditions regarding third-party payments. We rejected the complaint due to the violation of these rules, which stated that deposits and withdrawals must be made using accounts in the player's own name.

The player from Finland faced refusal from the casino to credit his account with his winnings despite having submitted all required documents and even participated in a verification Skype call. The casino continually rejected the documents after a few days and had recently requested his relatives' bank statements. The Complaints Team intervened, highlighting that such requests violated EU GDPR regulations, which led the casino to approve the player's withdrawal request. The issue was resolved upon confirmation of the successful withdrawal, and the player's account was permanently closed thereafter.

The player from Greece struggled with failed withdrawal attempts due to alleged KYC issues despite having verified paperwork. After expressing concerns about the potential to gamble away the funds, the casino banned the account citing addiction and stopped responding to messages about their winnings. The player eventually received their €3,300 winnings, and the account was permanently deactivated. We marked the complaint as resolved since the player confirmed receiving the payment and expressed satisfaction with the outcome.

The player from the Czech Republic experienced issues with the 3 Hot Chillis game at 20Bet casino, losing 250,000 CZK due to fraudulent actions. Despite filling clusters that should have triggered bonus rounds, the bonuses did not activate and the game history was deleted. Support provided unhelpful responses and the issue remained unresolved. We determined that the problem was due to a technical glitch, which was outside our scope. The player was advised to contact the game provider or the licensing authority for further assistance.

The player from Italy had deposited €500 via a jointly owned Revolut card and won €8500. However, the casino rejected her withdrawal request, questioning the card's ownership and accusing her of document alteration. Despite numerous emails, the casino refused to discuss the issue further. It was found that the player had breached the casino's terms and conditions by using a third-party payment method. The complaint was deemed unresolved due to the casino's failure to pursue additional verification procedures and its disregard for the evidence demonstrating that the player was the legitimate co-owner of the contested Revolut card. The complaint was later reopened after the casino submitted new evidence indicating that the player’s son had accessed her account on the same device and had prior gambling issues, which violated casino rules. The player itself has admitted in one livechat conversation that she indeed used her son's card for deposit, which is another serious breach of the casino rules. Consequently, the complaint was closed as rejected, affirming that the casino acted in accordance with its established rules.

The player from Spain won 24,000 euros and attempted to withdraw 20,000 euros, but the withdrawal was pending for 5 days. Despite regular deposits, he faced delays and was frustrated with the verification process. We informed him about potential delays due to KYC verification and advised patience. The player later mentioned using his wife's bank account for deposits. Upon reviewing the casino's terms, it was found that third-party deposits were not allowed, which might have caused the delay. Eventually, the player confirmed receiving his winnings and acknowledged the importance of using his own payment methods to avoid issues.

An Irish player, despite having provided full KYC documentation including bank history, ID card, and a full Skrill statement, faced difficulty in account verification. The casino kept asking for the same documents and eventually closed the account citing fraudulent activity. The player was also confused as to why they were being asked for Neteller details when they had never used this service. We found the two-week timeframe for providing documents too short and unfair. Without further cooperation from the casino, the complaint was closed as unresolved, negatively impacting the casino’s safety index. Later, the casino provided evidence that the player had not submitted the requested documents within the specified timeframe, which was long enough, resulting in the rejection of the complaint.

The player from Germany had been struggling for months to withdraw winnings from 20Bet. Despite having successfully completed the verification process and provided numerous documents, he continually faced requests for additional irrelevant data. The player felt unfairly treated, suspecting that the casino was deliberately delaying the payout. Despite our efforts to mediate, 20Bet's uncooperative stance made resolution challenging. The casino claimed they were awaiting further documents from the player, however, due to a lack of further communication from the player, the complaint was eventually rejected.

The player from Italy was unable to make withdrawals despite having provided all requested card details and personal information. He had provided his ID card, a screenshot of the last deposit made, and front and back of his card, but the casino rejected all documents. We had asked for the communication between him and the casino for further investigation. However, the player did not respond to our messages and questions, leading us to reject the complaint due to lack of necessary information for further investigation.

The player from the Philippines had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player had been having issues with the casino's verification process, specifically with the address mismatch on his ID and his account. Despite providing various documents, his withdrawal requests had been repeatedly rejected. He also reported restrictions on his betting capacity. We reached out to the player for more information, but he did not respond within the given timeframe. As a result, we had to reject the complaint due to lack of further information.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player reported that the casino had repeatedly declined the withdrawal with different excuses each time. However, the player later confirmed that the casino had approved the payments. The Complaints Team had extended the timer by 7 days for the player to confirm receipt of the payments. However, the player did not respond within the given timeframe, which led to the rejection of the complaint.

The player from Argentina had faced difficulties with withdrawals after winning at an online casino. The casino had disabled his account and confiscated his winnings due to alleged account duplication, resulting in the loss of all his deposits and potential earnings. The player had claimed he was unaware of any duplicate account. Despite the Complaints Team's attempts to mediate the situation, the casino had maintained its stance, citing evidence of multiple accounts linked to the player's personal information. The Complaints Team had concluded that while the casino was technically correct, instances like these should have been evaluated on a case-by-case basis. Unfortunately, the complaint was marked as 'unresolved' as no compromise could be reached with the casino. The Complaints Team had advised the player to ensure he only created a single account in the future to avoid similar situations.

The player from Ecuador was experiencing withdrawal problems due to playing in Colombian Pesos, which the casino had questioned. Each withdrawal request was met with a delay and questions about the currency selection. His account was already verified and this was his first withdrawal attempt, which had been earned through free spins. We asked for clarification on why he didn't use his country's official currency but received no response. As a result, we were unable to further investigate and had rejected the complaint.

While playing Trawler Fishin, the player from North Rhine-Westphalia had encountered a 'Server Error' after winning approximately €150. The casino's support team had asserted that the player ended the round with a loss, a claim that was disputed by the player. We had requested additional communication and game history from the player to further investigate. However, the player did not respond to our inquiries, which prevented further investigation. As a result, we were compelled to reject the complaint.

The player from Argentina had deposited money 24 hours prior, but it had not been credited to his account yet. The Casino had referred the case to their 'financial department'. It had not been his first deposit with the casino. We had requested additional information from the player, including recent communication with the casino and payment provider, and screenshots of the deposit receipt and deposit history. However, the player did not respond to our request. As a result, we were unable to investigate further and had to reject the complaint.

The player from El Salvador had experienced issues with withdrawing winnings from 20Bet. The player had cited restrictions on the VISA withdrawal method and made multiple deposit attempts using different methods including MASTERCARD and Bitcoin. However, the casino had refused to allow withdrawal of winnings as they were not won from the recent deposits. The casino stated that the player was trying to withdraw the winnings made by the bank card deposit to a crypto-wallet, which was not allowed by their AML policy. The casino also required the player to complete verification and provide all necessary documents. The player had submitted the required documents but the casino insisted on verification of all payment cards used by the player to deposit to the casino. The complaint was rejected due to violation of the casino's terms and conditions regarding third-party payments.

The player from New Zealand had been unable to process a withdrawal of winnings amounting to $3000. The casino claimed his bank had declined the transaction. The player had previously made successful deposits using his BNZ debit card and had been attempting to withdraw his winnings for nearly two weeks. After communicating with the casino's help desk and trying different methods, the player finally reported that he had received his winnings. We had marked the complaint as 'resolved' in our system.

The player from Slovenia had attempted to withdraw €57 from 20Bet Casino but his account was blocked after he submitted a photo of his ID for verification. He had claimed to have only participated in sports betting, with no use of bonuses. However, as our platform primarily dealt with online casino complaints, we were unable to assist him directly. We had offered to provide a list of websites that could potentially help with his sports betting issue. The complaint was subsequently rejected due to our inability to intervene in sports betting matters.

The player from Spain had difficulties withdrawing winnings, with the casino returning funds to his balance three times, citing bank rejection. Despite having reached out to different parties, including the licensing body, the issue remained unresolved. After a series of communications, the player decided to discontinue the complaint process and asked for his account to be blocked. As a result, we couldn't investigate further and had to reject the complaint.

The player from Brazil, despite verifying the account and submitting several payment proofs, has been denied a withdrawal request of 50 reais by the casino. This occurred even after offering multiple personal documents reaffirming their identity. The complaint was rejected as the player used a 3rd party deposit into the casino.

The player from Spain had requested a withdrawal from an online casino but it had not been processed yet. He stated that all required documentation had been approved. The Complaints Team had advised the player to wait for at least 14 days after the withdrawal request before submitting a complaint. After extending the waiting period by another seven days, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Greece had his account at 20bet closed without specification, even though his previous withdrawal had been approved. Despite having sent the required documents and waited for 6 days, his account remained disabled. He had requested for his account to be reopened or his winnings to be refunded. The player had been a member for a month and had engaged in live sports betting, mainly basketball. The casino had accused him of abusing the Cashout bet feature after a security check. We had informed the player that we could not assist with sports betting issues, but offered to recommend websites that might have been able to help. The complaint was ultimately rejected due to the nature of the issue.

The player from Portugal had been unsuccessful in closing his accounts at 20Bet and 22Bet, as he had been informed that he must wait for three months. Despite our attempts to understand the situation better and offer assistance, the player failed to respond to our messages and inquiries. As a result, we couldn't carry out further investigations and had to reject the complaint.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The player had expressed concern over the safety of sharing personal information like passport, driver's license, credit card, bank statements, and home address with the casino. He had also experienced technical issues with his withdrawal, with the casino's support suggesting the use of a different payment method. However, the player only had one bank account and one bank card. The casino was unable to process the withdrawal due to these limitations. Despite our efforts to resolve the issue, the player did not respond to our latest messages, leading to the complaint being rejected.

The player from Greece won 8,000 euros, but after initiating the document verification process due to changes in home address and bank card, the casino closed the account and confiscated the winnings with suspicion. He requested refunds for all deposits, but received no response. The complaint was rejected as the player stopped responding.

The player from India has been waiting for a withdrawal for less than two weeks. The casino claims that they have conducted the payout but unfortunately the player hasn't confirmed if he received the winnings or not.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and informed us the player's account verification was finished and the withdrawals were processed. We asked the player to confirm if they received the funds yet, but they stopped responding to our messages so we were forced to reject the complaint.

The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Austria has been trying to close his casino account since 18th August but the casino keeps offering bonuses and refuses to do so. The ignored closing requests have led to a loss of approximately 2000 €. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Portugal deposited funds from his wife's Skrill account and won €4000. However, the casino refused the withdrawal stating he could not use someone else's account for transactions, and subsequently blocked his account. Since the player used a payment method that was not in his name, we had to reject the complaint.

The player from Norway requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is having issues with withdrawal of 400 euros. All requested documents were provided and verified but the withdrawal is still pending after five days. We closed the complaint because the player stopped responding.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been trying to withdraw money for 2 days, but the transactions continue to be rejected. Casino support suggests it's a bank issue, but the player insists that there's no problem with the bank. The player did not respond to our questions, so we had to reject the complaint.

The player from Bolivia had made several successful deposits and won €2,200, then attempted to withdraw their winnings. However, the casino had declined the withdrawal request, asking for additional documents. Despite the player having submitted the requested documents and receiving approval, the casino had once again rejected the withdrawal due to a claimed bank issue. The complaints team had attempted to mediate but got no response from the casino. The complaint was initially closed as 'unresolved'. However, it was later reopened at the casino's request, with the casino claiming that the player had been able to successfully withdraw their winnings using a different method. The player did not respond to confirm this, leading to the complaint being closed as 'rejected'.

The player from Philippines has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has sent his verification documents to the casino. Unfortunately, the casino has not approved them yet. The problem was that the player used his son's payment card to deposit. The casino promised to refund this payment to the player. Since the player stopped responding to our questions and comments, we had to reject the complaint.

The player from Portugal expressed disappointment after attempting to withdraw €4,000, but the casino requested additional documentation due to the presence of a third-party payment method. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. The casino later contacted us with all the necessary details and clarification. The complaint was closed as unjustified due to using 3rd party payment method for deposits.

The player from Portugal requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Philippines has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Argentina had her account blocked and her balance withheld. The casino did not respond to the complaint, and it was closed as "unresolved." The player claimed to have accumulated over $100,000 through roulette and slots, including a $7,000 bonus. The casino alleged the account was closed due to exploiting a bug in the conversion system, which the player denied. The evidence shows that the player has violated the casino's terms and conditions and the complaint was closed as rejected.

A male player's account was blocked after he requested a withdrawal. The casino did not respond to the complaint, and it was closed as "unresolved." The player claimed he was unfairly blocked after winning $40,000 and faced evasive responses from the casino. He provided evidence disputing the casino's reasons for the cancellation. Despite multiple attempts to resolve the issue, the casino failed to respond adequately. The complaint was ultimately marked as unresolved due to a lack of cooperation from the casino.

The player from Argentina had his account blocked in the casino. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. There was no progress even two weeks after the casino was notified about the player's complaint. The player reported that his account was blocked without proper explanation, and the casino accused him of fraudulent activity. The casino team provided an explanation for their actions. Despite multiple attempts to contact the player to comment, no response was received, forcing the complaint team to reject this complaint.

The player from Argentina had his account blocked without further explanation. Since we did not receive any response from the casino, we were forced to close this complaint as 'unresolved'. The player stated that his account was successfully verified and his winnings were accumulated without a bonus. Despite multiple attempts to contact the casino, no response was received. The complaint was marked as unresolved due to the lack of cooperation from the casino. The complaint was reopened after the casino presented evidence of the player's fraud.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Peru complains about his experience verifying in the casino. We rejected the complaint as unjustified because the player confirmed the balance was partially played down and the verification was complete.

The player from the Philippines is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed as unresolved as the casino did not respond to us within the given time.

The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification. As the player collected all the payments, he confirmed that no more help was needed regarding the verification, and he considered the matter resolved.

The player from Brazil had his bonus winnings cancelled due to bonus rules violation. The casino provided us with game log of the player which shows the max bet rule was breached. Therefore we closed the complaint as 'rejected'.

The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Philippines has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got blocked after requesting a withdrawal. Although he claimed that his ID was verified, the verification was not completed because the photo of the ID (Date of Birth - Year) was modified. The casino has allegedly refunded the player's deposits. The complaint was rejected because the player did not respond to our messages and questions regarding the refund.

The player from Philippines has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal had his withdrawal denied due to a third-party deposit. The player used a payment method belonging to his father and therefore, he was not able to verify it. The player confirmed that the deposit of €500 was successfully refunded. We closed the complaint as rejected because the player is not entitled to the winnings obtained by playing in this way. The casino acted correctly and within its Terms and Conditions.

The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Costa Rica has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the Philippines requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The casino indicated they require an additional document. We ended up closing the complaint because the player stopped responding.

The player from Philippines has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Philippines has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Argentina has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has tried to suspend the account. Unfortunately, the enquiry was ignored. The player failed to provide sufficient evidence to support his claims, therefore the case was rejected.

The player from Chile is not able to withdraw his winnings even though he has provided all the required documents. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece couldn't reopen his old account, so he opened a new one. After trying to withdraw his winnings, the casino informed him that there may be some issues because he created 2 accounts. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India is experiencing difficulties withdrawing funds because the payment method he used to deposit is not available for withdrawals. It seems that the player's account was still being verified, so withdrawals were not available. However, while we were waiting for a response from the casino the player depleted all of the funds in their account, so the complaint was rejected.

The player from Mexico was dissatisfied with the verification process. The casino allegedly asked for documents that he cannot provide. The complaint was rejected because the player did not respond to our messages and questions.

The player from India has tried to pass the verification, however, the casino rejected all documents and close their account. The player would like their deposit to be returned. Although the player provided the casino with incorrect ID documents (wrong format), it was later accepted and the player received his deposit. The complaint is resolved.

The player from Mexico is struggling to verify their card. The casino is asking to provide the card with player's name visible, but it is not possible since the card is virtual. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain has deposited funds into their account using the wife’s credit card. The casino confiscated all accumulated winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain requested a withdrawal and, after experiencing different types of technical issues, he decided to make a complaint. The player received funds approximately 10 days after submitting the complaint. The complaint is resolved.

The player from Germany has been experiencing difficulties withdrawing his winnings due to KYC verification. Subsequently, the account was blocked. The player received their winnings and the complaint was successfully resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his winnings voided and his account blocked due to unsuccessful KYC verification. The complaint was closed as unresolved because the casino did not respond within the given time. Despite efforts to obtain evidence regarding the player's alleged fake documents, the casino was unable to provide proof without the player's consent. After two years of communication without resolution, the case was deemed unresolvable. Ultimately, the complaint was closed as rejected due to a breach of the casino's terms and conditions by the player.

The player from Germany submitted all the required documents to verify his identity, but the casino closed his account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has been accused of opening multiple accounts, because her and her mom were both using the same account to play. This was caused by playing from the same device, therefore we were forced to reject this case.

The player from Italy had difficulties withdrawing his funds due to limited payment methods. He had expressed frustration with the casino's lack of communication and assistance. We had contacted the casino for their cooperation in resolving the issue, but received no response. The player seemed to have lost interest in resolving the issue, stating it was not about the money but the principle. After a prolonged period of silence from both the casino and the player, the casino finally responded, stating the player's withdrawal had been completed. Despite the player not confirming this, we concluded that the issue had been resolved based on the casino's response and the player's lack of further complaints.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Italy faced repeated refusals of their withdrawal request from Playamo Casino due to claimed missing verification documents. They argued that their physical card did not display a number or expiration date and provided online banking screenshots containing the necessary information, yet their withdrawals were still being canceled. The issue was resolved as part of the funds were credited to the player's bank account, indicating that their profile had been verified.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.