The player from Germany won €610 at the casino but has faced delays in withdrawing the money despite meeting all requirements. He receives vague responses in live chat and has been ignored in his email communications.
CosmicSlot Casino - Player's withdrawal is delayed.
Amount: €610
CosmicSlot Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
CosmicSlot Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 45m 21s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello,
I won money at the named casino without any bonuses or anything of the sort and also met the usual turnover conditions. Then I wanted to withdraw €610, which I was also able to request. However, since then, nothing has happened. In the live chat, they only said things like, "We can't say exactly how long," or advised me to email them. Whenever I emailed, I was simply ignored. I'm at a loss and don't know what to do next.
Kind regards, Jannis
Automatic translation:
Public
Public
2 days ago
Hello xckdqkpt2b,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicSlot Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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