20Bet Casino - Player's struggling with a withdrawal of his funds.

Hello, I have problems withdrawing through Mastercard, I use this means of withdrawal, since my deposit was made via Mastercard, and the house indicates that we must withdraw using the same deposit method.

Previously, I had already withdrawn in this house without any problem, but my withdrawal was with another card, which I lost, and I had no other method than to obtain a new mastercard.

So with my new mastercard, I made a deposit, I was playing for a few months without making any withdrawals, and now that I want to make a withdrawal with a mastercard, my previous card that I no longer have is still recorded, but the option to add a new account appears. I add the new data of my card and when I finish, it appears that the form has been rejected.

My account already passed the verification process, previously.

Dear DiegoVB,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain the timeline of events in more detail? Were your winnings achieved with a deposit made with a new card?

Was your previous card verified in the casino? Did you contact casino support regarding your withdrawal issue? What was their reply?

Looking forward to hearing from you.

Best regards,

Tomas

I explain more in detail

► Create my account at 20bet

► Deposit using my mastercard ending in 2718

► Make several withdrawals without problems, with that card

► I lose the card that ends in 2718 and proceed to get a new Mastercard card

► I top up my balance with my new Mastercard that ends in 2998

► After having played the recharged balance, I proceed to withdraw my winnings, but I get that there is an error when sending the withdrawal form.

I tried to withdraw for USDT crypto, and the withdrawal form is completed, but the withdrawal is rejected because I did not make any previous deposits via USDT

Could you please explain if you contacted casino support about your withdrawal issues? Did they provide any recommendations for you to follow?

Please let me know.

They told me to try another method, but the problem is that to use another method I must first recharge my balance through that new method before withdrawing it.

And the casino asks to play x3 the amount deposited, before being able to withdraw.

Thanks for the explanation.

Casinos often require a minimum qualifying deposit in order to make the payment method available for withdrawals. I would encourage you to make such a deposit in order to be able to withdraw via USDT. Did the casino support explain how much is the minimum you need to deposit and did they confirm to you the wagering of the deposited funds is necessary even in this situation?

I'll await your reply.

I am already informed of the minimum deposits via USDT, I have no other option but to try by that means, in case I have problems, to withdraw there, I will tell you, this request can be closed.

I understand this can be frustrating, DiegoVB.

Let me emphasize that we might keep the complaint open until your withdrawal is fully processed and your money reaches you.

Let me know about any further development, or if you need any further assistance.

For now I cannot use the platform because I am traveling outside my country, but as soon as I return I will try to make the withdrawal.

Will it be possible to pause the complaint and reopen it later?

We'll close the complaint per your request. Don't hesitate to contact us if you encounter any issues with your withdrawal after you return from your travels. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.