The player from the UK had been waiting 20 days for her account verification, which was still under review. Despite being able to deposit funds, she could not withdraw without verification, and live chat support had been unhelpful. Her account was eventually verified, and she withdrew £500, but subsequent withdrawal requests faced delays and inconsistent communication from the casino. The complaint was closed at the player's request after a 10-day wait for a £3000 withdrawal, with the player expressing frustration over the handling of her case.