Dafabet Casino - Player's withdrawals are delayed and account not verified.

Hi Respected Teams,

I have an Account Verification and my Withdrawals on pending issue with Dafabet Casino which i have been using since a long time now.

I requested for withdrawal around 14-15 times but all of them are still on Pending mode till now.

I was asked for Verification, I uploaded all the requested documents including My ID CARD Bank statement electricity Bill and Selfie with my ID card aswell but its now been more then 3 Weeks Almost 21 Days I have not got my withdrawals nor my account verified Yet.

This is a serious Delay and very serious concern as Dafabet is a reputated company worldwide and They cannot delay customers for more then 10 days but I have been delayed for more then 20 days till today.

I have contacted and tried contacting Live-Chat support of dafabet Everyday almost but it seems they dont have anything under their control to help me.

The Support team of dafabet keeps responding with messages like - I am sorry for any stress this delay has caused you.

Your experience matters to us,i deeply regret the inconvenience,

I followed up to our relevant team.

Then when they finally cannot help,They End the Chat.

The Support team are just kept as BOTS who everytime i contact them Respond back with these same messages to me.

Dear Allah786,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past? 
• Have you accumulated your winnings with the help of a bonus?
• Is it possible to check the verification status of your account in your player profile? If you yes could you please take a screenshot with the status visible and share it with me? Post the screenshot here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.