Dafabet Casino Review

The player from India had a balance of 11.8 Lakhs rupees in Dafabet Casino but faced a withdrawal decline for the past six months despite having submitted the required documents multiple times. Their account had been locked due to a hacking incident, yet there had been no response or resolution regarding the pending withdrawal. The Complaints Team had communicated with the casino, but insufficient evidence had been provided to resolve the issue. Consequently, the complaint was marked as 'unresolved' in the system, with the potential for reopening if the casino reacted. The complaint was reopened by the request of the casino with information that the original account was hacked and the original owner made a new account from which the funds were withdrawn. The player in the complaint was asked to verify their identity but failed to provide the requested documents. Due to that reason, the complaint has been rejected.

The player from Malaysia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player about the typical processing times for withdrawals and the potential reasons for delays, advising patience and cooperation with the casino. However, due to the player's lack of response to follow-up inquiries, the complaint was unable to be investigated further and was rejected.

The player from Malaysia faced issues with receiving a 100% deposit bonus from Dafabet despite having followed the provided instructions and deposited RM450 on August 3, 2024. Various customer service agents had given conflicting information about the bonus, and the casino then refused to honor or cancel the promotion. The complaint was rejected due to the player's lack of response to our follow-up questions.

The player from India, a long-term user of Dafabet, faced issues withdrawing money due to a repeated account verification request despite having been previously verified. Despite sending the required documents multiple times over a month, the casino did not verify his account and kept requesting the same documents. The Complaints Team intervened, and after further communication with the casino, the player's ID was eventually verified, allowing him to withdraw his funds. The issue was marked as resolved upon confirmation of the successful withdrawal.

The player from Austria had deposited EUR 200 at Dafabt but wanted to withdraw due to disliking the sportsbook. Despite sending the required verification documents multiple times, no response was received. The player had been advised to contact an email for help but also received no response, making verification and withdrawal impossible. The complaint was ultimately rejected due to the player's lack of response to follow-up questions from the Complaints Team, which prevented further investigation into the issue.

The player from Lebanon had deposited $500 and won, successfully withdrawing $800. However, subsequent withdrawal attempts encountered issues as the casino claimed they could not find his username. Despite providing screenshots and repeatedly contacting support, the player was transferred between agents who eventually left the chat without resolving the issue. The complaint was rejected because the player failed to respond to the Complaints Team's inquiries.

The player from India had deposited 4000 INR into his casino account, but the funds had not been credited even after 14 days. Despite contacting customer support and uploading payment details multiple times, the issue remained unresolved. We advised the player to contact his payment provider to investigate the missing funds, as the casino could not resolve it directly. Due to the player's lack of response, the complaint was rejected.

The player from India deposited 50,000 INR into his Dafabet account via bank transfer. However, the deposit was not credited and the Dafabet team did not respond to his emails. We recommended that the player contact his payment provider for investigation, which might have taken approximately one month. Despite multiple follow-ups, the player did not respond to our messages, leading to the complaint being closed due to lack of communication.

The player from Peru had waited for over two weeks to withdraw his winnings despite having sent all the necessary documents. He confirmed that he had made successful withdrawals in the past, with the most recent one on 04/20/2024. The documents he had provided included his National Identity Document, an internet receipt, a bank statement, and a selfie photo with his ID. He also clarified that there had been no bonus active when he accumulated his winnings. The issue was eventually resolved when he received his payment, after which we marked the complaint as 'resolved' in our system.

The player from Austria had had issues withdrawing from his Dafabet casino account. Despite having been fully verified for years, the casino had requested new documents. The player's emails, which contained the required documents, seemed to have been blocked by the casino's server and he had not been allowed to upload documents from a different email address. After the player had submitted his complaint, we had invited a Dafabet Casino representative to join the conversation. The casino had requested additional documents, which the player had promptly sent. After a delay, the casino had confirmed receipt and verification of the documents. The player had then requested a new withdrawal and confirmed that he had received his funds. We had subsequently marked the complaint as 'resolved'.

The player from Italy had deposited 150 euros on Dafabet sports and had been attempting to withdraw their balance of 277 euros for two months. Despite sending repeated documents for verification, the player reported receiving no response or update during the process. After multiple attempts to send the documents via email and resolving issues related to document clarity and mirroring, the player uploaded the documents directly to the casino's website. The withdrawal request was approved, and the player confirmed the receipt of the funds. The complaint was marked as resolved.

The player from India had reported that he had deposited 6000 rs in crypto to his casino account, but it had not been credited for two days. Despite his efforts to communicate with the casino, he had only received automated responses. After he submitted his complaint to us, we advised him not to deposit any more funds until the issue was resolved. He later informed us that his deposit had been credited. We then marked the complaint as 'resolved' in our system.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as this was the usual processing time. The team had also suggested that potential delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response time by 7 days, the player did not respond to the team's messages and questions, leading to the rejection of his complaint.

The player requested a withdrawal, submitted all of the required documents multiple times, but the casino still declined it several times without any explanation. The casino didn't react to this complaint and there were no more updates.

The player made a deposit but his account balance did not reflect it and the customer support said that the payment team needed to validate it first. The casino didn't react to this complaint and there were no more updates.

The player requested a withdrawal and the Casino charged a 2.5% fee for each withdrawal. Because of that, player negotiated with the support one free withdrawal a month. However, when he applied for his first withdrawal of the month, he was still charged the full fee. The casino refused to communicate about this issue.

The player from India had been unable to withdraw his winnings from Dafabet due to an ongoing validation check on his account. Despite his account verification having been completed on 10/01/2024, Dafabet support had informed him that his account was still under review, which delayed his manual withdrawal. The player had been waiting for 20 days since the completion of verification. However, we had to reject his complaint as it was a duplicate of a previously submitted and rejected complaint.

The player from Peru had her account at Dafabet Casino closed due to failed verification. She had admitted to initially submitting invalid documents, which had led to the rejection of her proof of home address. Despite having resubmitted valid documents, she had received no response from the casino. We had explained that her initial failure to provide correct personal information had breached the casino's Terms and Conditions, which had led to the account closure. As a result, the player's complaint had been rejected.

The player from India had his account with Dafabet accessed by an unknown party who had attempted a withdrawal. When the player had contacted support, the withdrawal was cancelled, but his account was closed. The player had created a new account upon recommendation, only for the new account to also be closed without receiving the balance from the old account. The player had provided all necessary email communications between himself and the casino. After reviewing the situation, the Complaints Team had concluded that there was no evidence of the casino advising the player to create a new account. The team also noted that the issue could have been considered a cybercrime, which was beyond their jurisdiction. Furthermore, the player's withdrawal request was related to sports betting, which was outside the scope of the Complaints Team. Therefore, the complaint was rejected.

The player from Poland had had an issue with withdrawing his winnings amounting to $1075 from an online casino. Despite having met the minimum turnover requirement and having submitted the necessary verification documents, including his ID and selfie photo three times, the casino had kept rejecting his withdrawal request. He had reported the issue to the Complaints Team who had mediated the case. After repeated communication between the player, the casino, and the Complaints Team, the casino had finally approved his documents and processed his withdrawal. However, the player had received $58 less than the requested amount due to transaction fees. The player had expressed satisfaction with the resolution despite the fees, and the Complaints Team had closed the case as resolved.

The player complained that the casino told him his documents had been accepted and he could make withdrawal request, however, after doing so, his account got blocked without deposit refund. The casino informed him: ''our Security Team has detected that you have breach our website terms of use under the Prohibited Practices category. Because of this, our Management has decided to remove your Bonus along with all the winnings that derived from it. This decision is already final and irrevocable.'' As the casino didn't reply to mediator's contact attempts the complaint remains unresolved.

The player from Croatia experienced difficulties withdrawing winnings from the casino. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. There was no progress even two weeks after the casino was notified about the player's complaint. The player received a partial refund of his deposit but did not receive the remaining winnings. Multiple attempts to contact the casino were unsuccessful, leading to the closure of the complaint. The casino team requested to reopen the complaint and was willing to resolve it if it had not already. Despite our multiple attempts, the players have not responded to us. As we had received no response from the player we had to close this complaint as Rejected.

The player from Malaysia is experiencing issues with receiving bonuses. The casino decided he was no longer eligible for receiving them. We rejected the complaint because the player didn't respond to our messages and questions.

The player "VIACHASLAU.TOYSAMY" played at Dafabet Casino in October 2020 and he endedup with a balance of $1584. He wanted to withdraw his deposit and winnings, but Dafabet Casino canceled the withdrawal request with only a poor explanation - saying they had followed a recommendation of one of their gaming provider's risk team. After carefully reviewing his account, the casino's management decided to confiscate his bonus along with the winnings of $634.50 and refunded only the deposit of $950. Upon request, the casino wasn't able to provide any data or evidence about violation of their terms and conditions that would justify their action.

The player "Lakma", from Malaysia, created an account at Dafabet in January 2021, and he ended up with a balance of MYR10,327. Suddenly, the casino locked his account on the grounds that the player had won prizes using many invalid bonuses credited to his account, resulting in disqualification of the winnings and retained funds. After the mediator services requested evidence from Dafabet, the casino no longer responded to the complaint.

The player from Ukraine was experiencing difficulties withdrawing their funds due to a limited availability of payment methods. The complaint was closed as unresolved because the casino failed to respond to in the set time frame.

The player from Austria is experiencing difficulties verifying their casino account due to spelling irregularities in the surname. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Belarus played with a bonus and won. When he requested a withdrawal, it was canceled, the winnings confiscated, and the deposit returned. The complaint was closed as "unresolved" as the casino did not respond to us.

The player complained about technical difficulties and was disappointed with the casino support trying to help just with basic troubleshooting. The player made a deposit, tried a few games, and then the casino page got blocked. No one has reacted to this complaint.

After Nak requested his withdrawal, he was asked to deposit more money. When he did so, his account was suspended. The reason was an accusation of multiple account holdings. His winnings were RM2,700 only but still, the casino never reacted to the complaint.

The player was self-excluded but after asking the live chat representative to let him play at the casino again, he was allowed with no hesitation. Now the player claims that he should've never been allowed to play because he did self-exclude himself through the email and now on a top of everything, he had lost money that he shouldn't have lost if he was still self-excluded. No further update available since.