Welle Casino Review

The player from Austria had faced difficulties receiving a payout from the casino, despite verification. The casino had blamed the player's bank, but the player had verified this claim with his bank and found it to be untrue. However, the issue had been successfully resolved as the player had confirmed the receipt of his money. Consequently, we had closed the complaint as 'resolved' in our system.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player confirmed that they were fully verified on the casino website. After some time, the player informed that two withdrawals had been approved and processed, and they expected the rest of the money to be withdrawn in 1-2 days. Finally, the player confirmed that all their money had arrived, although they were still locked out from sports betting. As a result, we marked the complaint as 'resolved' in our system.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Russia had their account suspended and winnings confiscated due to unsuccessful KYC verification. The player only indicated the name of his region instead of his street and house number when filling out the 'Address' field in their player profile. Our position was that an incorrectly filled out address alone is not a sufficient reason to void winnings. The casino complied with our ruling and initiated additional account verification. The player successfully passed the verification process and received their funds shortly afterwards. The complaint was closed as 'Resolved'.

The player from Switzerland, a long-term customer of Pledoo Casino, faced delays in withdrawing their winnings, despite having undergone multiple verifications in the past. The casino had suspended payouts to conduct a legitimacy check on the bets, claiming it was standard procedure for new clients with large winnings. The player confirmed that the issue was resolved after the casino completed its review and released the funds. The complaint was closed as resolved.

The player from Germany had not received a withdrawal of 1000,-€ which Pledoo Casino claimed they had transferred. The player's bank had rejected the casino's first payment attempt because the casino was not working with a licensed payout partner. The player had provided bank statements as evidence, but the casino had initially refused to acknowledge them. After a series of communications between the player and the casino, the casino confirmed that the withdrawal had been refunded by the player's bank. The funds had been credited back to the player's Pledoo account, and she had been able to initiate a new withdrawal request. Ultimately, the player confirmed that she had received her €1000, resolving the issue.

The player from Switzerland had raised concern over the inability to self-exclude or set limits on his casino account. The casino only offered a 7-day cooling-off period and exhibited poor customer service, failing to respond to emails. The player had already sent an email to the casino requesting self-exclusion, and after the complaint was raised, he received an email confirming the permanent closure of his account and asked for the complaint to be closed. We obliged.

The player from Montenegro claims Pledoo Casino blocked his account and confiscated his winnings of 8,600 Eur after he won, despite him proving his residency. He argues the Casino incorrectly labeled him as a Latvian resident. The casino responded and explained that the player had not provided sufficient documentation to prove their residency in Montenegro. After discussing the case with the casino, it was decided the player should be allowed the opportunity to provide further documents and complete the verification process. Upon doing so, the player received their withdrawal and the complaint was resolved.

The player from Saxony-Anhalt is experiencing issues with two withdrawals of 1000€ each, intended for a Master Card. Despite the account being fully verified and the casino receiving a requested photo of the credit card with a visible CVC, they refuse to process the payment without explanation. The complaint was resolved as the player received his payout.

The player from Greece had their account closed and winnings confiscated after a big win, due to a supposed incorrect surname input during registration. The player insists all provided details were correct, and had previously successfully withdrawn smaller winnings. We closed the complaint as resolved since the casino reconsidered its position and decided to unblock the player's account. This was followed by a successful verification of the player. The player then requested a withdrawal and confirmed receipt of the payment.

The player from Finland requested a withdrawal. The casino noticed a discrepancy between the information in the player's profile and the documents provided for verification. The player explains the discrepancy as a simple typo. The player confirmed the issue was resolved.

The player from Portugal requested their account to be blocked due to losses, but the casino informed them about 250 free spins in a game. After using up the free spins and making a new deposit, the casino unexpectedly blocked the player's account without their confirmation or consent. Player’s complaint has been resolved successfully.

The player from Greece has been struggling for five days to withdraw their money from the casino. The bank rejects their withdrawal request and the customer is advised to use alternative methods such as Neteller and Skrill. Player’s complaint has been resolved successfully.

The player from Bulgaria had his account blocked due to accusations of providing inaccurate personal information. Upon discussing and reviewing the situation with the casino, it was decided that the player gained their winnings fairly and that the missing information could be a genuine mistake. The casino decided to allow the player to verify their address and withdraw their winnings, so the complaint was resolved.

The player from Portugal has made a mistake in his address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Upon discussing and reviewing the situation with the casino, it was decided that the player gained their winnings fairly and that the missing information could be a genuine mistake. The casino decided to allow the player to verify their address and withdraw their winnings, so the complaint was resolved.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Malta requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's request to close his account is ignored for over a month. It seems there was some confusion regarding translation of the player's request and upon re-examining the case the casino decided to return the player's deposit.