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OverviewBonusesUser reviews79Safety Index explainedDiscussion43Payment methods24
Bets.io Casino Review
Bets.io Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Bets.io Casino scored a Low Safety Index of 3.6, positioning itself poorly in terms of fairness and safety, as outlined by our evaluation methodology. Proceed with reading our Bets.io Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Bets.io Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Bets.io Casino, we read and assessed Terms and Conditions of Bets.io Casino in-depth. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
According to our approximate calculation or collected information, Bets.io Casino is a small to average-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Bets.io Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Bets.io Casino has scored a Safety Index of 3.6, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Note: According to our records, Bets.io Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Bets.io Casino. They resulted in a lower Safety Index than this casino would have without related casinos.
Terms and Conditions of Bets.io Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Bets.io Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Bets.io Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 4 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,834 black points in total, out of which 3,580 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Bets.io Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Judging by the 79 user reviews given to Bets.io Casino, it has an Excellent User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Bets.io Casino is owned by TESSERA LIMITED S.R.L., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Bets.io Casino is licensed by Anjouan Gaming in Comoros.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USDT 1,000 per day
USDT 100,000 daily net win limit
USDT 2,500 per week
USDT 10,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Bets.io Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Russian
24/7
Japanese
24/7
German
24/7
French
24/7
Arabic
24/7
Turkish
24/7
Hindi
24/7
Chinese
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Bets.io Casino, your account, withdrawals, or anything else. According to our tests and collected information, Bets.io Casino has a good customer support.
Casino games and slots available at Bets.io Casino
Players can enjoy these types of casino games at Bets.io Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 113 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Push Gaming, BGaming, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Altente, RFranco Games, Amigo Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), OneTouch, Spinthon, Reevo, Bitpunch, Mascot Gaming, PGsoft (Pocket Games Soft), Reel Play, TVBet, 100HP Gaming, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Live88, Kitsune Studios, 3 Oaks Gaming, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Spin Fury Gaming, Tornado Games, LAMBDA gaming, AceRun, Smartsoft Gaming, Prospect Gaming, Formula Spin, SpinOn, RevDev, Backseat Gaming, Bulletproof Games, Reflex Gaming, BF Games, Ace Roll, Spribe, Expanse Studios, TrueLab Games, NowNow Gaming, Bang Bang Games, Betsolutions, Copacabana Games, SlotMill, Onlyplay, Oryx Gaming, Nucleus Gaming, Gaming Corps, Leap Gaming, Gamebeat, Koala Games, Absolute Live Gaming (alg), Felix Gaming, Champion Club, Gamevy, Retro Gaming, Gamzix, Air Dice, Kalamba Games, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, InOut, Thunderspin, Barbara Bang, Clawbuster, Rogue Gaming, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Ruby Play, Ka Gaming.
Bets.io Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 5 bonuses from Bets.io Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Bets.io Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by Bets.io Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Bets.io Casino
This is a place to share experience with Bets.io Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I read a lot of negativity and decided to protect my favorite casino from attacks. Guys, I'll tell you this, if you yourself are doing something there, do you really think that everyone around is so stupid and will turn a blind eye to this?! Here's a story: I had a friend and he had 3 accounts at another casino. Well, he went around bragging, oh yeah, I'm always in the black, no problems. And then bam, and the account was blocked. Because there's no need to be so greedy. If you want to earn money, play by the rules. And I think everything was done fairly. Here I have one account that is already 2 years old. Naturally, not only on bets.io for 2 years, but in most cases I use it. Well, verification passed a long time ago, all my data is confirmed, I withdraw money in any amount, I contact support if anything also without problems, so what else do I need? I sit quietly, raise money and withdraw. Without any worries. So before you start being negative, look and see if you are doing everything right. If you are not sure, read the rules. The essence of all casinos is the same. And if you break the rules here and do the same thing in another place, it is also unlikely that they will turn a blind eye to your tricks. I have no complaints. I have recommended and will recommend to my friends without fear of being scammed. Everything is fair.
quick withdrawal
lots of games and a cool site
if there are any problems or situations, support will quickly resolve everything
Hello! I want to tell you how I got into bets.io and what came of it. Spoiler, it turned out well. A friend brought me to Mostbet. We just watched football with him. I was just happy for my favorites, and he was happy with the odds, which helped him get not only moral satisfaction from the match, but also brought good monetary benefits. I told him where I made bets and how people make good money on them. But there were even more stories about how they drain. Therefore, I avoided this topic a little. However, I registered on the site and decided to try myself in poker. I had played before, but not online. I liked the atmosphere, the speed of withdrawal of funds and the gameplay itself through the application. I was very scared of verification, but a friend helped (I mean with advice, that this is normal practice). Otherwise, I can say that I only experience positive emotions. Great place.
The site has an excellent selection of games, fast transaction processing, and professional support. I’ve enjoyed every session here and will continue to play. Highly recommend this site!
Elturbo_22
Good selection of games
Great vip support
Fast deposit
Withdrawal a little slow but never had a problem receiving it
My experience in this casino is not that big, but it is really positive! I play card games mostly) I don't really like slots, but I bet 0.2 sol and was very lucky with the combinations))) The first time I won 130 SOL and was afraid that the account would be blocked and they would not let me withdraw the money. I passed verification very quickly, they asked questions, checked the documents and everything was ok. We withdrew the money in the same amount! In a similar situation in the past, the casino blocked me for 60 days ... and confiscated the winnings, it's good that the amount was less. Please note that I do not duplicate accounts and so on. How does this happen? I recommend bets.io as an honest casino.
the main thing is that I get a win) what else do you need!
There are no national lotteries and, of course, for those who are not aware (like me, for the first time), if you withdraw a coin, then when you withdraw it to the exchange, the rate may be different. This is not a minus, but for someone it may be a surprise. However, all this is compensated by an excellent loyalty program with cool bonuses and cashback. They do not show any super innovations, but in any case they are not worse than other brands, and considering the anonymity that the crypto industry provides, I think it is an excellent alternative for many people! A full set of very cool slots, there are branded slots from the developers themselves, with a fairly high RTP. In general, I can recommend best.io
Lots of bonuses, which makes the game exciting
I didn't observe any critical problems with the output, everything is fine
Typical crypto casino, the payout was delayed, which made me suspect I was being scammed, but I was paid out in the end. However, there was no mention of the 30-minute delay stated in the T&Cs.
Typisches Crypto Casino, die Auiszahlung wurde hinausgezögert weshalb ich vermutet habe ich wurde gescammt, wurde aber am Endeffekt doch ausgezahlt. Von den 30 Min die in den AGBS stehen war allerdings nicht die Rede
I am playing since the early days on this site. I am currently at platinum and had no negative thing when it comes to the improvements they are doing till this day besides what I wrote above. The support is very fast and friendly, and the most important thing is that you can reach out to them at every point. Attractive UI, simple layout and easy to understand for everyone. It is worth a try for everyone and from everywhere cause it's von friendly.
Fast support and customer service
Fast withdrawal wenn account is approved
Personal service for VIP member
Many providers
Many extras, bonuses and privileges for everyone
Active support for streamer
Waiting for withdrawal is sometimes too long
Provider massive is missing
No info about what you can cashout if you got a wager done cause there are some restrictions on a bonus money after you wagered
Five reasons why I fell in love with this brand)) 1) Fast payouts, fast deposit replenishment, no problems with my cash flow at all. 2) Great place for poker! Design, speed of calculations, no bots at the tables! 3) My favorite support manager is Nick! Great guy! 4) Slots are presented in large quantities, no delays during the game, everything works perfectly. 5) Transparent bonus system, it is strange that many complain about it, probably, it is worth reading more carefully about it, at the moment when you agree to the terms. And if you find it difficult to do this, then go back to point 3!
One reason that upsets me) I have to switch to English, although I am Italian myself! I would really like to communicate in Italian!
Fast payouts
slots and poker
Bets.io Casino
Dear Rabef! Thank you so much for such a detailed and positive review! We are very pleased to hear that you enjoy playing on our platform, from the payout speed to live poker and support work.
As for the Italian language, we will definitely convey your wishes. We strive to be as user—friendly as possible for players around the world, and adding new languages to the interface and support is in our development plan.
Thank you for sharing your experience and staying with us!
Good online casino with good customer service and reasonable withdrawal times. Wide variety of games but not all games work. Very professional and friendly customer service, best online casino I’ve played at and experienced so far.
Professional casino and very good customer service and reasonable timeframe for withdrawals. One of the best online casinos I’ve ever experienced, hence why I choose to play at bets.io
Bets.io Casino
Dear Tibet93! Thank you for your attentive feedback! We are glad to hear that you have positive impressions of our customer service and withdrawal times, and that you enjoyed our wide range of games.
We are sorry to hear that not all games are suitable for you — our team is constantly working with suppliers to ensure smooth operation in all areas. If you encounter any problems again, please do not hesitate to contact us - we are always ready to help.
Thank you again for choosing us when visiting the online casino!
Love playing at this casino ,Website Navigation easy clear and user friendly GUI.Deposit process is fast and easy , and extremely good customer service .VIP reps are very positive and cheerful to talk with :)
Fast withdraw
Fast Deposit to wallets
Never had a problem withdrawing winnings
Customer Support is really and personable
Lots VIP freespins and bouns features
Very good overall would recommand to others
Bets.io Casino
Dear pisanijamie27!
Thank you for your great feedback. We're pleased to hear that you enjoy playing on our platform and find the website easy to navigate. It's also great to know that the deposit process and customer service, including our VIP team, have made a positive impression. We appreciate your support and look forward to continuing to provide a top-notch experience.
I've been playing at this online casino for some time now and am very satisfied overall. I was particularly impressed by a 10,000x win that resulted in a payout of $8,000 – the payout was processed quickly and without any issues within 12 hours.
Customer service is reliable, friendly, and responds quickly to inquiries. Since the recent updates, deposits and withdrawals have become significantly faster, noticeably improving the gaming experience.
The game selection is large and offers something for every taste – from classic slots to modern live games.
A small negative point are the bonuses, which could be a bit more attractive compared to other providers.
Nevertheless: A reputable and well-functioning casino that I can definitely recommend
Ich spiele seit einiger Zeit bei diesem Online-Casino und bin insgesamt sehr zufrieden. Besonders beeindruckt hat mich ein 10.000x-Gewinn, bei dem ich 8.000 USD ausgezahlt bekommen habe – die Auszahlung verlief innerhalb von 12h schnell und ohne Probleme.
Der Kundenservice ist zuverlässig, freundlich und reagiert zügig auf Anfragen. Seit den letzten Updates sind Ein- und Auszahlungen deutlich schneller geworden, was das Spielerlebnis spürbar verbessert hat.
Die Spielauswahl ist groß und bietet für jeden Geschmack etwas – von klassischen Slots bis zu modernen Live-Games.
Ein kleiner Minuspunkt sind die Boni, die im Vergleich zu anderen Anbietern etwas attraktiver gestaltet sein könnten.
Trotzdem: Ein seriöses und gut funktionierendes Casino,das ich auf jeden Fall weiterempfehlen kann
Very good customer service
Sehr guter Kundendienst
Large selection of providers and live games + sports betting
Große Auswahl an Anbietern und Live Spielen + Sportwetten
Even larger payouts are processed quickly and without problems
Auch größere Auszahlungen ohne Probleme schnell abgewickelt
Reliable and reputable
Zuverlässig und Seriös
Bonuses are slightly weaker compared to the competition
Boni sind im Vergleich zur Konkurrenz etwas schwächer
Bets.io Casino
Dear Diamondsuit!
Thank you for sharing such a detailed and thoughtful review! We are very pleased to hear about your impressive winnings and that the payout process was smooth and fast — congratulations! It's also nice to know that our customer support team, game selection, and recent platform improvements have contributed to your positive experiences.
We appreciate your honest feedback about the bonuses. We are constantly working to improve our promotions, and your contribution helps us in this.
Thanks again for the recommendations — we are glad that you are a part of our community!
I love playing @bets.io. The gaming selections are wonderful and most of all Customer Service is the best I've ever experienced. They are polite fast and also make you feel like you matter .to me that's very important because we (gamblers) are who keeps their network going
I was a VIP member of this site but have recently closed my account due to the terrible VIP customer service. My managers name was John. He engaged in gaslighting and dishonesty constantly. If your a person who goes for VIP status for extras then I would never touch this site. You will factually just get better service from most other sites. Its like getting trolled by people who want you to deposit money lol. Confusingly bad levels of customer service.
I really like this online casino; the VIP support is always helpful and the game selection is huge! I won $4000 with my first deposit, but unfortunately nothing since! Nevertheless, I am convinced by this site! Bonuses are given out regularly, but I think you could expect a bit more after a losing week! But all in all a good online casino.
Mir gefällt dieses online Casino an sich ganz gut, der VIP Support ist immer Hilfsbereit und die Spiele-Auswahl ist riesig! Mit meiner Ersten Einzahlung direkt Mal 4000 $ gewonnen, seitdem aber leider nichts mehr! Dennoch bin ich von dieser Seite überzeugt! Bonus wird regelmäßig ausgegeben, aber da finde ich könnte man nach einer Verlustreichen Woche etwas mehr erwarten! Aber alles in einem ein gutes Online Casino.
Fast payout
Schnelle Auszahlung
Helpful and friendly customer service (VIP Support)
Hilfsbereiter und freundlicher Kundendienst (VIP Support)
Large selection of games
Große Spielauswahl
New design, which I personally like very much
Neues Design, was mir persönlich sehr gut gefällt
Expand the sports area with other currencies!
Den Sportbereich mit anderen Währungen erweiteren!
Bonus could be more after a losing week!
Bonus könnte nach einer Verlustreichen Woche ruhig mehr sein!
registered about a year ago. at first I played on the bonuses issued quite actively, there were deposits! but one did not reach, argued for a long time with technical support, and they did not return the money. recently a promo for a good bonus came to the mail, I thought well, I will give one more chance to these guys. I play everything is ok, deposits come without problems. I decided to check if I sent crypto to the right address in the past, it turned out that I made a mistake myself (( and in vain argued with technical support, the address remained in the correspondence, and I sent my usdt to another ... this is how it happens that for almost a whole year I blamed the company, but I myself am to blame. however, now I can compare the old bets.io and bets.io now - the guys have developed very cool! it's a fact) a lot of new sections have appeared, bonus programs, a cool application! in general, I leave a review both from the heart, and a little because of an apology for my mistake) forgive me for so long considering myself deceived by you!
bonuses and cool support that is interested in solving the problem
the poker section is especially good! I really like the design and style of organizing tables, I have never met bots) in general, a very good poker community. if we talk about classic slots, then bets.io has room to grow - this is a fact, the providers are top, but not all and I would like to see more games, after all, you must agree that 10,000 games are not so many for our time. but I have never had problems with withdrawing funds, this is a very cool and positive moment. in general, a modern and interesting cryptocasino with problems of diversity in slots, otherwise everything is cool! I give you 5 stars in advance, since I have not experienced any difficulties with you to date)
I'm not sure that they are the best, but they are definitely in the top 10 of my own rating. It seems to me that there is no such responsive support anywhere, they will literally prompt and explain step by step. But the choice of games is not very large, although they are trying to expand the range of providers. Live casino - everything is definitely great here, there is a great variety of entertainment. I did not have any conflict situations, because there were no precedents. I play calmly without lags through the application, money is withdrawn to the wallet within 5-10 minutes.
Bets.io Casino
Dear vilelien,
Thank you for your honest and detailed feedback — we really appreciate the feedback from experienced players! It's nice to know that you included us in your personal top 10. For us, this is already a high rating. We are especially glad that you have noted the work of our support team. We really strive to be as attentive and helpful as possible for each user.
Thank you for your comment about the range of games — you are right, we are constantly working to expand the list of providers, and your opinion is important to us in this process. We are also glad that you are satisfied with the quality of the live casino and the stable operation of the application. Thank you for choosing Bets.io . We wish you good luck, vivid emotions and only positive impressions from the game! Sincerely, the Team Bets.io
I have been playing at this casino for over six months and I can say with confidence that bets.io is one of the best in the crypto segment. But, of course, like everywhere, there are some downsides - for me, the 2 main ones are not entirely clear system with a bonus program, although the manager repeatedly explained the essence to me, but it takes me a very long time to "get it". The second is perhaps the lack of national lotteries, unfortunately, they are removed from many casinos, but here, in my memory, there were none at all. But here the service is excellent. The manager really surprises me with his attention, he can always come to the rescue. There have never been delays in payments and a long replenishment of the deposit, which undoubtedly inspires respect) In general, i am ready to recommend this brand, because I really like spending time here, I hope that someday i will figure out the bonus program)
Bets.io Casino
Dear CharleCL, Thank you so much for your thoughtful and honest feedback — we truly appreciate the time you took to share your experience with Bets.io!
It means a lot to us that you've been playing with us for over six months and consider us one of the top platforms in the crypto segment. We’re especially happy to hear your kind words about our service and support team — we always aim to provide attentive and personalized assistance, and it’s great to know that’s coming through.
We also appreciate your constructive remarks. We understand that the bonus system can feel complex, and your feedback motivates us to make it more intuitive and easier to follow. As for national lotteries — you’re absolutely right; they’re currently not available, but we’ll certainly keep your suggestion in mind as we continue to grow and enhance our offering.
Thank you for your trust and recommendation. We’re glad you enjoy your time with us and hope that soon the bonus system becomes second nature 😊 Wishing you continued good luck and fun on Bets.io! Warm regards,The Bets.io
for me one of the contenders for the title of the best casino) the application is bug-free, the site has never lagged either! but there are a couple of technical nuances that I will attribute to the minuses -if you write from the site, then the support team responds immediately, but in the application it sometimes slows down with responses. I'm sure that the same people are sitting there, this is most likely a technical problem! what can I say about withdrawing money, everyone's crypto payments are quite fast, bets.io has never dropped in speed)you can play with a VPN, which is rare) games and poker will not surprise players with anything, in other casinos most of the same. but the bonuses are very nice, not everyone can boast of this.
Bets.io Casino
Good afternoon FrevThank you for your detailed and honest feedback — it is really important for us to receive such feedback!
We are glad that you appreciated the stable operation of the website and application, the speed of cryptocurrency payments, as well as pleasant bonuses. I am especially pleased to hear that you consider us as one of the contenders for the title of the best casino — this is the best motivation for our team!
As for the difference in the response rate of the support service between the site and the application, you are absolutely right, they are the same team, and we will definitely send your comment to the technical department. Let's check what might be the reason for the delays and try to optimize everything.
Thanks for playing on Bets.io and share your impressions — it is very valuable for us. We wish you good luck and only positive emotions!
The website, by design, is alright. Clear cut and well thought out. However, the technical side leaves a lot to be desired.
The website features a wheel spin feature and apparently as the result of a bug I got two instead of the one I was supposed to get. This happened not once but twice. I initially asked for compensation but more importantly wanted to highlight that the Bets.io website is clearly not working properly.
The customer support was being very condescending, even going as far as saying that this problem has never happened to anyone but me. Blaming someone in such a manner is not a great business strategy.
Instead of the matter being taken seriously, they bask in their own superiority and treat the customer like trash.
If you love being treated like an idiot, Bets.io is surely a premier location for such an experience.
Bets.io Casino
Good afternoon, dear yoyeli. First of all, please accept our sincere apologies for the unpleasant situation you have encountered in our service. We have carefully reviewed your case and confirm that there was indeed a visual bug in the interface. We would also like to apologize for the way your request was handled by the support service. We understand that this situation has greatly affected your impression of our platform and caused you to close your account. We are very sorry that we could not meet your expectations.
If you ever decide to return, we will be sincerely glad to welcome you again and will try our best to make your opinion about us change for the better. In this case, we will be happy to consider the possibility of compensating you for the inconvenience.
Thank you for being with us, and once again, we sincerely apologize.
first about the disadvantages, contrary to the positioning, they can still request video identification,which,unfortunately, has become a frequent case in crypto casinos. for me, the point of using vnp in this case is lost, but since such a practice has begun to appear for everyone - well, I accept this approach with regret. this is the only and main disadvantage. however, it is completely unfair to refuse such a platform if,like me, you accept this disadvantage. there are a lot of bonuses here - it is very cool that they are personalized and with some variables I can count on quite pleasant goodies from this casino. The bonus program is really very cool, it is nice that they do not forget about those who often spend time here, and not just about beginners. the slots are very different, there are national selections, top providers, of course, are present here, in addition, there is also their own line! and now the main thing is the withdrawal of funds, there has never been the slightest delay in this regard, they really pay out crypto very quickly! Moreover, there were no problems with amounts up to 100 USDT and with amounts over 5k.It is because of these advantages that I am not ready to lower the rating even despite the practice that I described at the beginning of the review. Good luck to you and development!
very fast withdrawal!
verification
Bets.io Casino
Good afternoon Binn! Thank you for your wonderful feedback! We are glad that you enjoy playing on Bets.io Your kind words motivate us to continue providing first-class services and exciting experiences. We really appreciate you being with us and wish you even more wonderful moments in the future! If you ever need help or have any suggestions, do not hesitate to contact us — we are always ready to help! With best wishes, casino Bets.io
I went to bets.io,oddly enough, through discord))a friend from cs sent me a link with an invitation, and off we went! I can't say that I'm a super-involved player,but I periodically play in different casinos! The first thing I liked was 100 free spins and 100 percent on the deposit on the first replenishment, for me one of the best offers, I'm not surprised at all, reading complaints about them, it is obvious that there are a huge number of abusers of this bonus, but I am an absolutely honest player and I enjoyed playing with my free spins)the idea of a cryptocasino itself is not new,but I think that the guys here managed to implement the best sides in all respects)10 percent cashback - daily attention, it's just a dream))an abundance of tournaments! the interface is well localized and for me it is important that you can play with VNP, which is rare to find in classic casinos. As of today, my experience of six months is positive, you can always change your rating if something happens, but I hope that in my eyes they will not fall)
nice bonuses and cashback
large variety of tournaments
Bets.io Casino
Dear Fahoon, Thank you for sharing your experience! It’s great to hear that your first deposit and gameplay went smoothly. Your advice to start with smaller amounts, especially when testing out a new site, is helpful for others who might be cautious. Hopefully, everything goes smoothly, and this site becomes your new go-to. Thanks again for the thoughtful update, and best of luck with your future gaming! If you ever need assistance or have suggestions, feel free to reach out—we’re here to help! Best regards, Bets.io casino
This is regarding their sister site Betsio.com . Everything started fine at this casino, I deposited £100 and through pure luck I turned it into £5000. This was done solely through live blackjack via the provider ‘Beterlive’. After having all my documents verified, I tried to withdraw my £5000 of fair winnings only to have my account closed and winnings voided, due to using ‘prohibited strategy’ essentially accusing me of cheating. This is a serious allegation, and the fact that this casino now has my personal data and are refusing to pay money that I won fair and square is extremely concerning. I have raised a complaint with them, as well as contacted the Anjouan licensing authorites, and the gaming provider that I played the blackjack on. These are very serious allegations and I won’t take this lightly.
Currently none
Accusations of cheating and refusing to pay out £5000 withdrawal
when registering I noticed a couple of things - bonuses and the style of the site itself) half a year with bets.io) in the end I really liked almost everything, the attitude towards VIP clients, the attitude as towards a regular client (initially, I was not a VIP)! The selection of games is quite large, but I would still systematically add new providers) there are companies that are starting their journey in gambling and provide great opportunities for players. As for deposits and withdrawals - everything happens quickly, both the first and the second, there were no delays in half a year. I can confidently recommend a wonderful brand
Bets.io Casino
Dear Kok001, Thank you for your positive feedback! We are glad that you enjoyed using our site and that you appreciated the large selection of games. We look forward to providing you with an even better experience in the future. We are constantly expanding our selection of games and working to improve them, so your input is very important. If you have any suggestions, do not hesitate to share them - we are always striving to develop and provide our players with the best experience!
Best wishes,
Bets.io casino team
Уважаемый Кок001,Спасибо вам за ваш положительный отзыв!Мы рады, что вам понравилось пользоваться нашим сайтом и что вы оценили большой выбор игр. Мы с нетерпением ждем возможности предоставить вам еще лучший опыт в будущем. Мы постоянно расширяем ассортимент игр и работаем над их улучшением, поэтому ваш вклад очень важен. Если у вас есть предложения, не стесняйтесь делиться ими — мы всегда стремимся развиваться и обеспечивать нашим игрокам наилучшие впечатления!
registered via a referral link, attracted a great high roller - 100 free spins and 100 percent on the first deposit) it's cool that they also gave bonuses for the next 3 deposits) verification is quite simple, they don't drag it out - maybe someone won't like it, but for me it's ok)) there's a sufficient choice of games and mostly trusted providers. no outright scam)
they give bonuses and lots of games
Bets.io Casino
Dear Celenio, Thank you so much for taking the time to share your thoughts! We sincerely appreciate your positive feedback and suggestions. We are so glad that you decided to register with us, and we hope that your experience will continue to be just as enjoyable! We look forward to having you with us for a long time, and we will continue to strive to provide the best possible service.
in short, I registered here precisely because the casino does not accept fiat, but a crypto project. I tried similar ones, they always pay everything without problems and deposits arrive quickly. This is perhaps the main advantage, the second advantage is the bonus program, very promising in my understanding and quite understandable. I can’t call them market leaders yet, new sections appear, add types of games and providers, but they are very far from the leaders. Nevertheless, I think that they deserve a high rating, since there have been no deceptions on their part yet)
Bets.io Casino
Dear Erob19.02,
Thank you for your honest feedback!
We’re glad you appreciate our crypto-only approach and fast transactions—it’s something we take pride in. It’s also great to hear that you find our bonus program promising and transparent.
We’re constantly expanding our game selection and working to improve, so your input is valuable. If you ever have suggestions, feel free to share—we’re always looking to grow and provide the best experience for our players!
It's been 10 months now, probably, with bets.io, this is my love)) And I think our feelings are mutual and our mutually beneficial cooperation will continue. I play during the week not for the money, they are just a nice bonus for me. In general, roulette and slot machines are like a hobby for me, to relax, to get away from the hustle and bustle of work. It relieves much better than any forbidden things) Just waiting for a win is something with something, you can't describe the thrill when you calculated everything and turned out to be right and for this you are rewarded with money ... Indescribable pleasure. The main thing is that I realized that all this can be calculated and learn to play and win. Mostly in slots, but there are also quick games and many other entertainments, and the most important thing for me is anonymity. This casino pays out 100 percent of the money, but there is one small minus, sometimes I really don't understand why and how the bonus was credited to me or, in the worst case, why it wasn't credited, no, the bonus policy is quite transparent, but sometimes you need to contact technical support for explanations. But, considering even this fact, bets.io for me it remains the best place among all similar ones
No problems with withdrawal, great variety of games. so far I'm playing and I'm lucky)
Bets.io Casino
Dear Wallll,
Thank you for your detailed and thoughtful feedback!
We’re thrilled to hear that you’ve been enjoying your time with us for so long. It’s great to know that our platform provides both entertainment and excitement, and we truly appreciate your trust in us.
Regarding bonuses, we always strive to make our terms as transparent as possible, but if you ever have questions, our support team is always happy to clarify any details for you. Your feedback helps us improve, and we’re glad to have you as part of our community!
Wishing you the best of luck in your future games!
Best regards, Bets.io casino
Safety Index explained
Safety Index of Bets.io Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bets.io Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.6/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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