The player from Greece is experiencing difficulties withdrawing funds from the casino Ybets, despite efforts to communicate through email and live chat for over 10 days. The casino states that the player's previous bets are under review, delaying the withdrawal process.
Ybets Casino - Player's withdrawal is delayed due to account review.
Amount: €1,500
Ybets Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Ybets Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 2h 22m 24s
Case summary
3 days ago
Public
Public
3 days ago
Translation
The casino is advertised on various streaming sites on Twitch as trustworthy. Personally, I registered through the streamers wagergods. In coordination with them, I have sent emails, spoken with their live chat, and after countless efforts to reach them, I finally managed to speak with someone from ybets. There has been no progress on the matter for 10 entire days. I am not given a clear answer to my issue, only that it will be checked by the provider. THIS ISSUE NEEDS TO BE RESOLVED IMMEDIATELY.
The message I receive is as follows:
Withdrawal is not possible
Your previous bets are being reviewed by the game or sports provider to ensure fair play. You can withdraw again once the review is completed
Automatic translation:
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3 days ago
Dear biosterous,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Did you play casino games or bet on sports?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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3 days ago
hello,
I played casino games only. I have made 2 withdrawals before. It was never asked by the casino to make a kyc verification. No active bonus was activated during my session.
Casino Guru is examining the case
