BassBet Casino - Player claims that payment has been delayed.

I made the withdrawal of 800 euros yesterday because it wouldn't let me make a larger amount!

They don't answer my email or live chat!

What should I do?

I have a remaining withdrawal amount of 1164 and I can't do anything.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Fridaaaaaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fridaaaaaa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They sent me the money within 24 hours!

Dear Fridaaaaaa,

Thank you for the update, I’m glad to hear that the withdrawal was processed quickly and that you received the funds.

To help us document this case properly and understand the casino’s withdrawal process, could you please provide:

• a screenshot of the earlier withdrawal request (the €800 withdrawal),
• and a screenshot confirming that the money was successfully received (for example, from your bank or payment provider, with sensitive details covered).

These screenshots will allow us to verify the successful payment and proceed correctly with the remaining withdrawal amount.

Thank you very much for your cooperation, and I look forward to your reply.

Karla

Unfortunately, I don't have a reason why I requested the deletion of my account! But I confirm that a larger amount was withdrawn in the following days than the request I had made!

Good luck!

Dear Fridaaaaaa,

Thank you for your message. However, we are currently a bit confused about the situation and would like to kindly ask you to clarify a few points so we can proceed correctly.

Could you please clearly confirm:

1. Did you receive the €800 withdrawal that you mentioned earlier?
2. Was the remaining amount (€1,160 / €1,164) also withdrawn and successfully received, or is there still any balance pending in your casino account?
3. When you say that "a larger amount was withdrawn in the following days," please specify the exact amount received and on which date.

If possible, please also confirm whether:

• your casino account is now closed, and
• there are any funds still remaining that you are unable to withdraw.

Once we understand whether the full amount of €1,960 has been paid or not, we will be able to determine the next steps.

Karls

No, I continued playing, I was withdrawn 1000 euros and then for my own reasons I deleted the account.

Dear Fridaaaaaa,

Thank you for your reply.

To finalize this case correctly, could you please confirm the following:

• Is your casino account now inactive/closed?
• Can you confirm that no balance remains on the account and that there are no funds left unpaid?

Once we receive this confirmation, we will be able to proceed with closing the complaint accordingly.

Thank you for your cooperation.

Karla

Yes, my account is closed! I didn't have any money in it when I closed it. Thank you.

Dear Fridaaaaaa,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Karla Mayfly

Casino.Guru