The player from Germany faces an unexplained account suspension and cannot log in. Despite reaching out for a week, she receives repeated apologies without any specifics.
Bets.io Casino - Player’s account has been closed without explanation.
Amount: ??
Bets.io Casino
Safety Index:Above averageSafety Index
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7.9
Bets.io Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 2h 14m 9s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Dear Team,
The casino has inexplicably suspended my account. I never had any issues, and now suddenly I can't log in anymore.
I have been reaching out to the casino for a week and receive the same response every time: "I apologize again for the delay. As I have already mentioned, I will contact you later when I have more information."
I've been getting this message for a week, and no one can tell me anything. I haven't done anything to justify this.
I have thrown 40,000 Euros at this casino—is this the thanks I get?
Dear Guru team, please help me.
Automatic translation:
Public
Public
3 days ago
Dear Robin1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.
Please understand that we can’t penalize the casino for closing your account.
Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if the casino withholds any balance on your account or confiscates any winnings, otherwise, we'll be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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