The player's verification is stuck and is unable to withdraw. The complaint was resolved as the player received his winnings.
ZetCasino - The player's verification is stuck.
Amount: €300
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I'm ZetCasino's Popperj user, I've been playing for almost two years and have also poured quite a bit on the platform.
For the past 26 days I have requested a withdrawal of € 300 from my gaming account and it has not been authorized. First they asked me for recognition and I sent them many documents (the same as in the last two years since I have already made 3 withdrawals), once they have received everything (after several absurd repeated requests to send the same documents in different formats, resolution, etc) they verified my account and I received an email from the finance department saying that within 3 days they verified my withdrawal request. SINCE THEN NOT ONLY I HAVE NOT RECEIVED MORE MONEY NEWS. I SENT HIM A MIRIAD OF EMAIL BUT THEY DON'T REPLY. ABSURD !!!!!!!!
Automatic translation:
Public
Public
2 years ago
Hello Giuseppe,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
How long exactly is the withdrawal pending? Since when exactly are you fully verified - why did you receive the confirmation? Did you use any bonus to accumulate your winnings?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I have not used any bonus, I am awaiting verification from March 6, we count on sending emails asking for documents that they will check within 3 days, after the third day they send me another email that the documents have been viewed and sent to the competent department, after 3 days I receive emails of additions etc. etc. etc.
Automatic translation:
