The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
ZetCasino - Player’s withdrawal has been delayed.
Amount: €800
ZetCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I won a total of 800 euros. Neither bonus nor free spins accepted. So 800 is the absolute net profit.
Emails are then only answered sporadically. But without content. There is no automatic confirmation of receipt. The customer is put off day by day by the chat staff. It should somehow convey to the customer that they will be taken care of. The same saying every day: 3 working days! However, nothing is promised. If you usually find reviews about zetcasino online, you will unfortunately come across very negative reviews. Most players are put off for weeks, withdrawals are canceled and their accounts are simply closed. The money is gone! I also feel like I've been caught up in this scam and my money is being spent somewhere in the Caribbean. I do not have the feeling that I can get my winnings without being asked and if I am lucky, then only under very questionable and protracted circumstances. I need your help.
Automatic translation:
Public
Public
3 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Hello,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Hello,
Thank you for your quick processing and assistance in the above matter. Although the provider never contacted me in the form of an email, fortunately something did happen. In the meantime, the full amount has been made available to me. So I thank you again. So the provider can now be rated as good. The matter is settled. Thanks!
Automatic translation:
Public
Public
3 years ago
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, A., for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
