The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
ZetCasino - Player’s withdrawal has been delayed.
Amount: €640
ZetCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening,
From 08.06 to 11.06.2022 I have been waiting longer than stated in the terms and conditions for the third time. It's about 640 euros. 
Automatic translation:
Public
Public
2 years ago
Dear simonbethke8573,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello,
Thank you for your reply.
This is actually not usual, you take tipico, wunderino etc., the money is with you in 2 days.
The problem is that zet casino generally delays the payout and keeps the funds according to their own terms and conditions for so long. 3 days is in the terms and conditions, you should stick to it, because withholding funds for so long is only because you can still cancel the payout and that is not in the sense of PLAYER PROTECTION and violates these guidelines. I ask you to make an effort to get my money in the short term.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, simonbethke8573. I understand your concerns, but please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
