HomeComplaintsZetCasino - Player’s withdrawal has been delayed.

ZetCasino - Player’s withdrawal has been delayed.

Amount: €640

ZetCasino
Safety Index:Very high
Submitted: 15 Jun 2022 | Case closed : 04 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good evening,

From 08.06 to 11.06.2022 I have been waiting longer than stated in the terms and conditions for the third time. It's about 640 euros. file

Automatic translation:
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2 years ago

Dear simonbethke8573,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Hello,

Thank you for your reply.

This is actually not usual, you take tipico, wunderino etc., the money is with you in 2 days.

The problem is that zet casino generally delays the payout and keeps the funds according to their own terms and conditions for so long. 3 days is in the terms and conditions, you should stick to it, because withholding funds for so long is only because you can still cancel the payout and that is not in the sense of PLAYER PROTECTION and violates these guidelines. I ask you to make an effort to get my money in the short term.

Automatic translation:
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2 years ago

Thank you for your reply, simonbethke8573. I understand your concerns, but please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

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2 years ago

Dear simonbethke8573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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