ZetCasino - Player’s withdrawal has been delayed.

E passato una settimana del mko prelievo e ancora nn si sa niente dopo 3 giorni mi annulato il prelievo e adesso sono 4 giorni che sta ancora in elaborazione e ancora mi devono mandare il denaro casino molto scarso nei prelievi

Dear Carlo

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Ciao buon giorno e un mio 1 prelievo questo ma ancora deve essere nemmeeno approvato mi dice sempre in sospeso e da domenica scorsa che sta scritto in sospeso nn so come fare

Hello Carlo,

Could you please confirm that your account has been successfully verified in the past? Thank you very much in advance.

Dear Carlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Tutto ok e stato risolto grazie mille

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Carlo, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru