The player from Italy has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
ZetCasino - Player’s withdrawal has been delayed.
Amount: €500
ZetCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
ZetCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
It has been a week of the withdrawal mko and still no one knows anything after 3 days I canceled the withdrawal and now it is still 4 days in processing and they still have to send me very little casino money in withdrawals
Automatic translation:
Public
Public
3 years ago
Dear Carlo
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello good morning and one of my 1 withdrawals this but still must not be approved always tells me pending and since last Sunday it is written pending nn I know how to do it
Automatic translation:
Public
Public
3 years ago
Hello Carlo,
Could you please confirm that your account has been successfully verified in the past? Thank you very much in advance.
Public
Public
3 years ago
Dear Carlo,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Carlo, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
