The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.
ZetCasino - Player is struggling to retrieve winnings at Zet Casino.
Amount: 1,036 R$
ZetCasino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Translation
My problem is very simple: Zet Casino is too bureaucratic, disorganised, and they do not want to pay me the sum of 1036 reais, which I won honestly by meeting the wagering requirements of the welcome bonus.
When I try to communicate via live support, they can never resolve anything because they say the financial department is responsible, but they never let you speak to this department. Although they claim to give priority to your case with the responsible department, they never expedite your requests; this is also pointless. Via email, their support system is practically non-existent. If you keep pushing them, they might respond to something, but otherwise, they will leave you waiting for weeks without any updates. All the attendants, like those at other Rabidi casinos, are trained to be evasive and waste time; they're all the same.
In summary, the casino is way too bureaucratic, shows no respect for its customers, and is, in my view, completely insane!!!
Automatic translation:
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11 months ago
Hello Rafaeliton,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Hi Nick, I wish you have a nice day. Today, after two weeks fighting against Zet my payment was finished in wrong E-wallet.
It's not a lie: Zet was the most unorganized casino I played ever. Live support has twenty or more attendants that don't talk one each other. Financial department is impossible to reach, email don't answer anything important.
They requested my Astropay and Pay4fun account to proceed Know your Customer and they completed withdraw in Skrill.
When I was completing rollover I saw was wrong in my bonus page, then I requested to change and they gave me a deleted new welcome bonus. Finishing the line, when I reached the goal, I discovered I couldn't withdraw because the system rejected my attempts. They were wrong and my only hope was an attendant request a manual withdraw which made the process slower. I was completely in their hands all the time. Horrible!!!
My note is 0 to Zet Casino and Rabidi NV. If I didn't fight like a crazy man and open complaints I think they will never pay me, that's the impression I had.
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11 months ago
Hello Rafaeliton,
Do I understand it correctly that the issue has been resolved and the complaint may be closed?
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10 months ago
Dear Rafaeliton,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
