Woocasino - Player’s experiencing difficulties withdrawing their winnings.

Good day,

I have a problem withdrawing my cash. First, I chose the method of withdrawal using a payment card, they wanted to send me a lot of dokuknet for verification, such as an identity card, account statement, card photo, lease agreement. Then they wrote that the documents are fine, but this method for payment cannot be used for the Czech Republic and let me choose Scrill. I set up and verified everything, now I'm waiting for the payment of money the next day and they don't want to pay me the money, it's the amount of 100000 CZK

Please help me

Dear Axa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawals approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

They wrote me off now ... Do they even have the right to see all my private transactions on my account?

To continue withdrawing, upload a bank statement from your online bank with all visible inbound and outbound transactions for the last 3 months to your profile.

Also, please upload to your profile a document confirming the source of income of the funds used to make deposits.

Regards,

Casino support team

Thank you very much, Axa1, for your reply. It is nothing unusual to request these kind of documents.

Dear Axa1,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.