The player from Italy has deposited funds by mistake. Now they’re experiencing difficulties requesting a refund. We rejected the complaint because the player didn't respond to our messages and questions.
WinsPark Casino - Player’s struggling to receive a refund.
Amount: €120
WinsPark Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I charged 120euro. I have never used the money, because it was a mistake. I immediately applied to get my money back. Usually on all platforms they come back right away. Now you have asked me for three thousand documents and proofs. The money is mine. If you do not solve the problem of MY MONEY in a very short time, I will put my lawyer and I will immediately make a complaint to the carabinieri if you do not contact me and if you do not solve the problem immediately
Automatic translation:
Public
Public
3 years ago
Dear Ornella,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your mistakenly deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?
Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
