The player from the US is dissatisfied she didn’t receive any bonuses and that there were transaction fees deducted from her winnings. Unfortunately, we were forced to reject this case, because the casino has the full right to decide who is eligible for their bonuses, and transaction fees and exchange rate fees are both something the casino cannot influence.
Win A Day Casino - Player’s dissatisfied with the overall casino experience.
Amount: $500
Win A Day Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
I am a VIP PLAYER, have deposited a lot of money and had to make costly foreign transaction fees in order to play. The casino was gracious enough to reimburse me for them but since that time I have made 5 deposits and was not given any bonuses for them (after I Lost all my money by the way). I feel like the reimbursements for the foreign translation fees should not have been held against me. I probably will not be playing there much after this!☹️😡
Public
Public
3 years ago
Dear Jennifer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.
Also, I would like to point out, that transaction fees are often deducted by the bank (international transaction fees and/or currency exchange fees), and there is nothing what casino could do about it.
If you aren’t satisfied with this casino, please consider checking out our list of recommended casinos and maybe you will find something interesting for you:
https://casino.guru/top-online-casinos#tab=RECOMMENDED&sort_by=GURU_RECOMMENDED
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise I will be forced to reject this complaint.
Best regards,
Kristina
