William Hill Casino CO Review

An Italian player had encountered an abrupt disappearance of his 299.99 euros winnings from his balance. He was also facing difficulties getting assistance and having his document accepted for verification. Despite our attempts to communicate with him and request for necessary information to investigate the matter, the player did not respond. Due to this lack of cooperation, we were unable to investigate further and the complaint was rejected.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

The player from the United Kingdom experienced deposit limit and responsible gambling issue with William Hill. Despite having a £500 deposit limit, the player was able to lose £2100. After questioning this, their account was closed. The casino decided not to cooperate with us on solving complaints, so we closed the case as unresolved.

The player from Italy, a Platinum VIP at William Hill, has had his account locked for around 6 months, despite submitting a complaint to the ADM. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We closed this complaint as per the player’s request.

The player from Austria is requesting a deposit refund based on the restriction that should have been applied to Austrian players. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player didn't respond to our messages and questions.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.