HomeComplaintsWilliam Hill Casino - Player’s struggling to withdraw his winnings.

William Hill Casino - Player’s struggling to withdraw his winnings.

Amount: 8,000 kr

William Hill Casino
Safety Index:High
Submitted: 22 May 2021 | Case closed : 08 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I won 8000 a few weeks ago made withdrawals but it was canceled made a new withdrawal a little later it was canceled as well, without giving any reason. 8000 is for me a too large sum to just ignore. Mvh pelle.

Automatic translation:
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3 years ago

Dear Pelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela


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3 years ago
Translation

hi I have not received any explanation as to why the profit was not paid out, that is what is strange, I have no opportunity to do anything if I do not know what to do. mvh pelle.

Automatic translation:
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3 years ago

Could you please advise if your account has been fully verified in the past?

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3 years ago

Dear per-inge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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