The player from Sweden is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
I won 8000 a few weeks ago made withdrawals but it was canceled made a new withdrawal a little later it was canceled as well, without giving any reason. 8000 is for me a too large sum to just ignore. Mvh pelle.
Dear Pelle,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
hi I have not received any explanation as to why the profit was not paid out, that is what is strange, I have no opportunity to do anything if I do not know what to do. mvh pelle.
Could you please advise if your account has been fully verified in the past?