Czech player, David, won over €300 playing slots. After a few minutes of playing, his winnings disappeared from his account balance.
William Hill Casino - Winnings disappeared from player’s account.
Amount: €300
William Hill Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
William Hill Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
I won over 300 euros on the slot. After a few minutes of playing, my winnings disappeared from my account. Subsequent communication with support without meaning.
Automatic translation:
Public
Public
5 years ago
Hello, David.
Thank you very much for submitting your complaint through our website. Could you explain what do you mean that communication with support was without meaning? Did the casino specify what exactly happened?
Best regards, Jozef
Public
Public
5 years ago
Hello, David.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Public
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
