Name: GeniePlay Casino Review
Item: GeniePlay Casino
Rating: 6.7
Author: Jannete Hills

OverviewSafety and fairnessGamesUser reviewsDiscussion

Casino closed

GeniePlay Casino has been closed and no longer operates.

Doesn't accept players from Ohio

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Pros and cons

Good selection of games
The casino offers special promotions
Supports many payment methods

Low withdrawal limits for new players
Not all game providers are available for all countries
Not all payment methods are available for all countries

Here is what we found when we reviewed GeniePlay Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. GeniePlay Casino has a Safety Index of 6.7. But since it is one of the newest online casinos, we may lack sufficient data to fully assess its safety. Which is why we have categorized it as a Fresh online casino for now. Find out if GeniePlay Casino is the right casino for you by reading the rest of our review.

Is GeniePlay Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our GeniePlay Casino review, we carefully went through and inspected the Terms and Conditions of GeniePlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Considering our estimates and the factual data we have collected, GeniePlay Casino appears to be one of smaller online casinos. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

Based on our findings, no important casino blacklists feature GeniePlay Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

GeniePlay Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GeniePlay Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Complaints from players about GeniePlay Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found no relevant complaints about this casino.

User feedback and reviews of GeniePlay Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 5 user reviews of GeniePlay Casino in our database, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company information

GeniePlay Casino is owned by NovaForge Ltd , and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.

GeniePlay Casino is licensed by Anjouan Gaming in Comoros.

Payment options, withdrawal limits and win limits

GeniePlay Casino supports 57 deposit methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Nordea, Boleto Bancário, PostePay, Neosurf, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Handelsbanken, POP Pankki, Danske Bank, Banco do Brasil, Itaú, Bradesco, S-Pankki, Säästöpankki, Oma Säästöpankki, WebPay, UTORG, Ulster Bank, Pago Efectivo, SafetyPay, Khipu, Mach, SticPay, PIX, Alandsbanken, Pay4Fun, Allied Irish Banks (AIB), Bank of Ireland, OmaSP, ING Bank, Caixa, INOVAPAY, Interac e-Transfer, Banco de Chile, Novobanco, Bank Millennium, Aktia Bank, Litecoin (LTC), Tether (USDT), MiFinity, blik, Binance Pay, Dogecoin (DOGE), CashtoCode, Rapid Transfer, Interac, Jeton.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 500 per day	No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 3,000 per day
BRL 56,000 per month
CHF 550 per day
CHF 7,700 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 14,000 per month
PEN 2,500 per day
PEN 35,000 per month
PLN 2,000 per day
PLN 31,500 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

"We factor in customer support quality and language options as key data points whenever we review an online casino." You can find languages available at GeniePlay Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Norwegian			24/7
Polish			24/7
Hungarian			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at GeniePlay Casino, withdrawals, and other potential areas of concern. Judging by the responses we have received, we consider the customer support of GeniePlay Casino to be average.

GeniePlay Casino casino games and slots

Players can enjoy these types of casino games at GeniePlay Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 109 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, FBM Digital Systems., Fantasma Games, Platipus, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, NetGaming, All For One Studios (ALL41), OneTouch, Kiron Interactive, Revolver Gaming, OnAir Entertainment, Mascot Gaming, Triple Edge Studios, Amusnet, PlayPearls, Givme Games, Real Dealer Studios, Gameburger Studios, Ela Games, Skywind Group, Caleta Gaming, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, BF Games, Spribe, Gamomat, Arcadem, CT Gaming, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, InOut, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.

GeniePlay Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

As of right now, our database holds 2 bonuses from GeniePlay Casino, including:

100% up to $500 and 200 extra spins
100% up to $500 and 200 extra spins

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

Owner NovaForge Ltd
Established 2024
Estimated annual revenues < $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GeniePlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Somewhat unfair

Issues found: 3

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Small casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Very good

Total complaints: 4

Opened 0
Unresolved 0
Resolved 2
Rejected 2

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Comoros (AOFA)
Verified

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis

Complaints about GeniePlay Casino

All(4)
Opened(0)
Unresolved(0)
Resolved(2)
Rejected(2)

Player’s withdrawal has been delayed.

Disputed amount: €500

Player's withdrawal is delayed.

Disputed amount: €1,000

Player’s withdrawal request is delayed.

Disputed amount: €2,000

Player’s withdrawal has been delayed.

Disputed amount: €7,800

Submit a complaint

Games

Explore the game selection available at GeniePlay Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

User reviews of GeniePlay Casino

This is a place to share experience with GeniePlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 5 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 1 year ago

Hello please do not play at this casino it is a scam they gave me a bonus of 90x6 euros after winning 480 euros they tell me it is 438x1080 their chat is the biggest lie in the world everyone I have spoken to has told me a lie and they do not clarify anything why they have done this to me and on top of that they do not deduct the refunds from the bonus. I tried to withdraw my money with errors and the support does not answer anything a disaster and a fraud
Please, whoever reads this, do not play here ever. SCAM.

Nothing
Nada

All
Todo

• 1 year ago

Hi, I just want to warn other players about this casino. They don't pay out their winnings in full. I've had thousands of euros stuck with the casino for months because they refuse to pay out and don't respond to complaints here. Stay away.

Good game selection
Hyvä peli valikoima

Scam casino
Scam kasino
They don't pay out winnings.
Eivät maksa voittoja

• 1 year ago

At first I was very happy with the casino, but the crashes of the site and the games were a bit annoying. Otherwise, good selection of games.

In the beginning there were actually winnings, and the payouts were also made very quickly. This changed dramatically after a while, with lower winnings or none at all and long delays in the payout. It felt like you were lured with winnings at the beginning and later you only paid to the bank! It felt not reputable, other casinos are different.

Good game selection
Gute Spielauswahl
Clear website
Übersichtliche Webseite
Good bonus offers
Gute Bonus Angebote

Feels like very little chance of winning
Gefühlt sehr geringe Gewinnchancen
Site and games crash constantly
Seite und Spiele stürzen stetig ab
Small withdrawal limit
Kleines Auszahlungslimit
delay in payments
Verzögerung von Auszahlungen

• 1 year ago

I've been waiting here for a week for all payouts. Today a payout was cancelled on the grounds that the payment service provider was at fault.
There is no response to my inquiry.
It's about 2000€

Good support
Guter Support

Long waiting times
Lange wartezeiten
Canceled payout
Stornierte Auszahlung
No concrete statements
Keine konkreten Aussagen

• 1 year ago

I made a deposit with a 50% deposit bonus. I put €50 and €25 was credited to the bonus page. Which means it was activated on my account. I didn't activate it at the time and left it as a safety in case my balance drops. When I went to activate bonus there was no bonus on the page. I spoke to customer service and they told me how I need to have a balance to activate the bonus. They also asked me to make another deposit to activate it. I have done it three more times on this website and the bonus has been credited. I think they are kidding.. the bonuses are disappearing. You do 3,000 spins on the slots and they do not open the bonus function, i.e. no return. You just put money and lose there is no hope for pleasure.

Discussion