In this review, GeniePlay Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. GeniePlay Casino scored a Safety Index of 6.7. Please keep in mind it is one of new online casinos, and it may be too early to fully evaluate its qualities and attributes. For now, we have marked it as a Fresh online casino. Take a look at our full GeniePlay Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is GeniePlay Casino fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our GeniePlay Casino review, we carefully went through and inspected the Terms and Conditions of GeniePlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Considering our estimates and the factual data we have collected, GeniePlay Casino appears to be a one of smaller online casinos. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
Based on our findings, no important casino blacklists feature GeniePlay Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Terms and Conditions of GeniePlay Casino
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GeniePlay Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding GeniePlay Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found no relevant complaints about this casino.
User feedback and reviews of GeniePlay Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 2 players, GeniePlay Casino does not have a User satisfaction score yet. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company information
GeniePlay Casino is owned by NovaForge Ltd, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
GeniePlay Casino is licensed by Anjouan Gaming in Comoros.
Payment options, withdrawal limits and win limits
GeniePlay Casino supports 58 deposit methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, Nordea, Boleto Bancario, PostePay, Neosurf, Zimpler, Bitcoin (BTC), SIRU, Transferencia bancaria local, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Handelsbanken, POP Pankki, Danske Bank, Banco do Brasil, Itaú, Bradesco, S-Pankki, Säästöpankki, Oma Säästöpankki, WebPay, UTORG, Ulster Bank, Pago Efectivo, SafetyPay, Khipu, Mach, SticPay, PIX, Alandsbanken, Pay4Fun, Allied Irish Banks (AIB), Bank of Ireland, OmaSP, ING Bank, Caixa, INOVAPAY, Interac e-Transfer, Banco de Chile, Novobanco, Bank Millennium, Aktia, Litecoin (LTC), Tether (USDT), MiFinity, blik, Binance Pay, Dogecoin (XDG), CashtoCode, Rapid Transfer, Interac, Jeton.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 3,000 per day
BRL 56,000 per month
CHF 550 per day
CHF 7,700 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 14,000 per month
PEN 2,500 per day
PEN 35,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at GeniePlay Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
German
24/7
Finnish
24/7
Italian
24/7
Czech
24/7
Greek
24/7
French
24/7
Norwegian
24/7
Polish
24/7
Hungarian
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at GeniePlay Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of GeniePlay Casino as average.
GeniePlay Casino casino games and slots
Players can enjoy these types of casino games at GeniePlay Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 109 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, FBM, Fantasma Games, Platipus, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, NetGaming, ALL41 STUDIOS, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, Gameburger Studios, Real Dealer Studios, Ela Games, Skywind Group, Caleta Gaming, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, InOut, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.
GeniePlay Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 2 bonuses offered by GeniePlay Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated GeniePlay Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by GeniePlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(2)
User reviews of GeniePlay Casino
This is a place to share experience with GeniePlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I made a deposit with a 50% deposit bonus. I put €50 and €25 was credited to the bonus page. Which means it was activated on my account. I didn't activate it at the time and left it as a safety in case my balance drops. When I went to activate bonus there was no bonus on the page. I spoke to customer service and they told me how I need to have a balance to activate the bonus. They also asked me to make another deposit to activate it. I have done it three more times on this website and the bonus has been credited. I think they are kidding.. the bonuses are disappearing. You do 3,000 spins on the slots and they do not open the bonus function, i.e. no return. You just put money and lose there is no hope for pleasure.
Έκανα κατάθεση με μπόνους κατάθεσης 50%. Έβαλα 50€ και πιστόθηκε στην σελίδα bonus 25€. Που σημαίνει ότι ενεργοποιήθηκε στον λογαριασμό μου.Εγώ δεν το ενεργοποίησα εκείνη τη στιγμή και το άφησα για ασφάλεια σε περίπτωση που πέσει το υπόλοιπο μου. Όταν πήγα να ενεργοποιήσω μπόνους δεν υπήρχε στην σελίδα μπόνους. Μίλησα με την εξυπηρέτηση πελατών και μου είπαν πώς πρέπει να έχω υπόλοιπο για να ενεργοποιήσω το bonus. Μου ζήτησαν επίσης να κάνω άλλη κατάθεση για να ενεργοποιηθεί. Εγώ στη συγκεκριμένη ιστοσελίδα το έχω κάνει άλλες τρεις φορές έτσι και το bonus έχει πιστωθεί. Θεωρώ ότι κοροϊδεύουν.. τα μπόνους εξαφανίζονται. Τα slots κάνεις 3.000 spins και δεν ανοίγουν την λειτουργία μπόνους δηλαδή επιστροφή καμία. Απλά βάζεις χρήματα και χάνεις δεν υπάρχει καμία ελπίδα για ευχαρίστηση.
Safety Index explained
Safety Index of GeniePlay Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GeniePlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Fresh casino6.7/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Low withdrawal limit: 56,000 R$ / month
Complaints about GeniePlay Casino and related casinos (0)
0All0Opened0Not solved0Solved0Rejected
This tab does not contain any complaints
We do not have any complaints about GeniePlay Casino in our database. If you have been mistreated by this casino, you can submit a complaint about it.
Discussion
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