There is no response to my inquiry.
It's about 2000€
- Good support
- Long waiting times
- Canceled payout
- No concrete statements
In this review, GeniePlay Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. GeniePlay Casino scored a Safety Index of 6.7. Please keep in mind it is one of new online casinos, and it may be too early to fully evaluate its qualities and attributes. For now, we have marked it as a Fresh online casino. Take a look at our full GeniePlay Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our GeniePlay Casino review, we carefully went through and inspected the Terms and Conditions of GeniePlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Considering our estimates and the factual data we have collected, GeniePlay Casino appears to be a one of smaller online casinos. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
Based on our findings, no important casino blacklists feature GeniePlay Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GeniePlay Casino to be somewhat unfair.
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found no relevant complaints about this casino.
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 3 players, GeniePlay Casino does not have a User satisfaction score yet. The reviews are available on this page in the User reviews section.
GeniePlay Casino is owned by NovaForge Ltd, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
GeniePlay Casino is licensed by Anjouan Gaming in Comoros.
GeniePlay Casino supports 58 deposit methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, Nordea, Boleto Bancario, PostePay, Neosurf, Zimpler, Bitcoin (BTC), SIRU, Transferencia bancaria local, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Handelsbanken, POP Pankki, Danske Bank, Banco do Brasil, Itaú, Bradesco, S-Pankki, Säästöpankki, Oma Säästöpankki, WebPay, UTORG, Ulster Bank, Pago Efectivo, SafetyPay, Khipu, Mach, SticPay, PIX, Alandsbanken, Pay4Fun, Allied Irish Banks (AIB), Bank of Ireland, OmaSP, ING Bank, Caixa, INOVAPAY, Interac e-Transfer, Banco de Chile, Novobanco, Bank Millennium, Aktia, Litecoin (LTC), Tether (USDT), MiFinity, blik, Binance Pay, Dogecoin (XDG), CashtoCode, Rapid Transfer, Interac, Jeton.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits | Win limits |
---|---|
EUR 500 per day | No win limit |
EUR 7,000 per month | |
USD 500 per day | |
USD 7,000 per month | |
NOK 5,000 per day | |
NOK 70,000 per month | |
CAD 750 per day | |
CAD 10,500 per month | |
AUD 750 per day | |
AUD 10,500 per month | |
HUF 160,000 per day | |
HUF 2,100,000 per month | |
BRL 3,000 per day | |
BRL 56,000 per month | |
CHF 550 per day | |
CHF 7,700 per month | |
CLP 425,000 per day | |
CLP 5,950,000 per month | |
CZK 12,500 per day | |
CZK 175,000 per month | |
NZD 1,000 per day | |
NZD 14,000 per month | |
PEN 2,500 per day | |
PEN 35,000 per month | |
PLN 2,000 per day | |
PLN 31,500 per month |
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at GeniePlay Casino can be seen in the table below.
Language | Website | Customer support | Live chat |
---|---|---|---|
English | 24/7 | ||
Spanish | 24/7 | ||
Portuguese | 24/7 | ||
German | 24/7 | ||
German | 24/7 | ||
Finnish | 24/7 | ||
Italian | 24/7 | ||
Czech | 24/7 | ||
Greek | 24/7 | ||
French | 24/7 | ||
Norwegian | 24/7 | ||
Polish | 24/7 | ||
Hungarian | 24/7 |
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at GeniePlay Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of GeniePlay Casino as average.
Players can enjoy these types of casino games at GeniePlay Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 109 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, FBM, Fantasma Games, Platipus, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, NetGaming, ALL41 STUDIOS, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, Gameburger Studios, Real Dealer Studios, Ela Games, Skywind Group, Caleta Gaming, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, InOut, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 2 bonuses offered by GeniePlay Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Browse all bonuses offered by GeniePlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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