The player from Italy had deposited €3000, placed two bets, and then found their account unexpectedly closed without explanation. The player sought to retrieve the deposited funds. We attempted to gather more information from the player to understand the situation better but received no response. Due to the lack of communication, the complaint was rejected.
William Hill Casino IT - Player's account is blocked after a deposit.
Amount: €3,000
William Hill Casino IT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
I registered on the WILLIAM HILL site, made a deposit of €3000, placed two bets and then they blocked my account without any explanation.
How do I get my money back?
Automatic translation:
Public
Public
4 months ago
Dear vanadio77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much funds you had left in your casino account after these bets?
- Which games did you play - slots, live casino, sports betting, etc.?
- Did you activate any bonuses on top of your deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
