William Hill Casino IT

Case summary

The player from Italy had deposited €3000, placed two bets, and then found their account unexpectedly closed without explanation. The player sought to retrieve the deposited funds. We attempted to gather more information from the player to understand the situation better but received no response. Due to the lack of communication, the complaint was rejected.

Discussion

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vanadio77

Bronze

Italy

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1 year ago

OriginalTranslation

I registered on the WILLIAM HILL site, made a deposit of €3000, placed two bets and then they blocked my account without any explanation.

How do I get my money back?

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear vanadio77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify how much funds you had left in your casino account after these bets?
Which games did you play - slots, live casino, sports betting, etc.?
Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear vanadio77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

Public

1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

William Hill Casino IT - Player's account is blocked after a deposit.

Player stopped responding

Amount: €3,000

Case summary