William Hill Casino - Player complains that she didn’t win anything.

I have recently opened an account with William hill I am currently at a loss of 2500 I never win anything and I’m getting concerned I have played on numerous sites and this has never happened before I understand that you win some and lose some but this is an absolute joke please reply thanks

Dear wjqmt68kcq,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

I understand that but it seems weird that it never pays out just takes all the time what do you suggest I do

Thank you for your reply, wjqmt68kcq. Unfortunately, it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.