The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

The player from the United Kingdom experienced deposit limit and responsible gambling issue with William Hill. Despite having a £500 deposit limit, the player was able to lose £2100. After questioning this, their account was closed. The casino decided not to cooperate with us on solving complaints, so we closed the case as unresolved.

The player from Italy, a Platinum VIP at William Hill, has had his account locked for around 6 months, despite submitting a complaint to the ADM. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We closed this complaint as per the player’s request.

The player from Austria is requesting a deposit refund based on the restriction that should have been applied to Austrian players. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player didn't respond to our messages and questions.

The player ''CHRIS4622'' from Austria claimed that they couldn't access their account which had 79.640,00€ balance on it. They had tried to contact the casino, however, live chat just answered someone would get back to the player within 12 to 24 hours, which never happened. No information was available from then.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.

The player from Czech Republic would like to make sure that he didn't creat any accounts in this casino previously. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player stopped responding to this complaint.

The player from Austria created an account at this casino. Then he found out that it isn’t licensed by the Austrian authority, so he wants a refund. From our point of view, the casino didn't do anything wrong, therefore we rejected this complaint.

The player "Fomichixa" from Russia applied for a withdrawal, however, the casino blocked his account. He submitted the documents for verification but the casino was asking for more processing time even though it had already been more than a month. No more information about this case since.

The player's "kirillyag" got locked with his €5400 balance on it. Although he did not use any bonuses and claimed having been fully verified the casino just kept his account locked saying they needed more time to check it. No updates since then.

The player "lyngod57" reopened his account back in August 2014 and made deposits of around £5000. However, he was under self-exclusion and was not supposed to manage to do that. Later, the casino closed his account and in order to refund the deposits they required a confirmation code from the bank but the bank said the provided bank statement should have been sufficient. The player reopened his case again 3 years later and wanted to fight for his refund. The casino didn't react to this complaint.

The player from Austria has requested a partial refund of the amount which has been deposited due to technical glitch incorrectly. The casino requested documents for the verification unfortunately, the refund is still pending since. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player, Tammydoll from New Zealand, tried to receive a "refer a friend" bonus. She invited a friend, had a proof of the invitation, but she didn't receive the bonus. After she contacted the chat, they informed her that they couldn't find any information linking her friend to her referral. Tammy was disappointed and thought it happened due to a technical glitch.

Sam, a player from the UK, self-excluded himself from the casino a few years ago. He decided to deposit £200 and right after that £100 more. His account got blocked due to the self-exclusion from the past and the casino paid him the £100 back, but not the £200. The player wanted both deposits to be returned to him, but the casino never responded to this complaint and it remains unresolved.

The player, OzMaster was a devoted player of William Hill Casino for many years. One day, he received an email where the casino asked him to send the documents verified by the notary, even though they were verified in the past successfully. He sent those documents multiple times via regular mail and email, but his account was still blocked. Every time he contacted the casino for an update, he kept receiving the same answer, to wait for little longer. This process took nine months and the player became frustrated mainly because he had €10,000 on his account. After multiple tries of ThePogg to receive an update on this case, the casino responded that the player breached bonus terms and conditions. They also used their Data protection and Internal policy as the excuse to not to present any proof. The player claimed that he never used any other bonuses but the cashback one. The case remains open and unresolved.

The player from Spain faced delays in withdrawing his winnings totaling €1,447.50 after the casino blocked his account due to concerns over responsible gambling related to his unemployment status. Although he provided the necessary tax returns, the casino continued to ignore his requests for a refund. The issue was resolved after the player marked the complaint as resolved, indicating that the casino had addressed his concerns.

The player from Ontario had been attempting to complete the withdrawal process for two weeks but faced repeated requests for additional documentation. After submitting proof of card ownership, payslips, and deposit screenshots, he received a new request for bank statements linked to payroll, which extended the verification process. After providing the required bank statements, his withdrawal of $19,420 was finally processed. The issue was marked as resolved by the player, confirming satisfaction with the outcome.

The player from Italy reported that the casino had permanently closed their account due to a mistake on the casino's part, resulting in the loss of all their funds. The Complaints Team intervened by communicating with the casino regarding the player's blocked withdrawal and the required documentation for verification. After the player provided the necessary bank statement, the issue was resolved, and the withdrawal was processed. The player confirmed that everything had been solved, expressing gratitude for the assistance received.

The player from Ontario had faced ongoing issues with 888 Casino regarding a withdrawal request submitted six weeks prior. Despite multiple submissions of required documents and following the verification process, he had not received a satisfactory resolution, which led to frustration over declined transactions and delays in accessing his funds. The issue was ultimately resolved when the player received his funds after persistent communication and submission of additional documents to the casino. The Complaints Team marked the case as resolved and expressed appreciation for the player's cooperation.

The player from Italy had been attempting to verify his account for months in order to withdraw his balance but faced continuous delays. Despite providing all requested documents, he was told that there was nothing to verify, and he struggled to communicate effectively with the casino. The Complaints Team intervened, contacting the casino to address the issue. Following this intervention, the casino processed the player's withdrawal, and he confirmed receipt of the funds. The complaint was marked as resolved.

The player from Italy had won €900 on February 9th at 888 Casino but had only received part of her winnings, with €330 still pending. Despite multiple attempts to contact support and receive an authorization email about a return, the missing funds had not arrived. The player later confirmed that the funds had been successfully credited to her account. The issue was marked as resolved.

The player from Italy had his account blocked due to the alleged use of prohibited software, and after the suspension period of 180 days, he had not received further communication about the situation. He was seeking the return of his winnings. The issue was resolved after the player confirmed that his account had been unlocked following intervention from the Complaints Team, which had maintained communication with the casino on his behalf. The casino acknowledged the resolution and expressed appreciation for the player's patience.

The player from Italy had faced a delay in receiving his winnings, having waited for 10 days without resolution. The Complaints Team had attempted to gather information regarding his KYC verification and communication with the casino but had not received any responses from him. As a result, the investigation could not proceed, leading to the rejection of the complaint. Eventually, the player confirmed the receipt of his withdrawal, allowing the complaint to be marked as resolved.

The player from Spain faced difficulties withdrawing money from the casino, as they had repeatedly requested verification documents that had already been submitted. Furthermore, the player's account had been restricted despite the completion of the verification process. The issue was resolved after the player confirmed that their account had been verified and the withdrawal request had been credited. The Complaints Team marked the complaint as resolved and appreciated the player's cooperation.

The player from Denmark had not received her winnings of 2400 kr, despite notifying the casino about her new bank account after the initial payout was sent to an old account. The casino claimed they were working on the issue, but the player was still waiting for a resolution. After 19 days of persistent communication and follow-ups, the issue was resolved, and the player successfully received her payout. We marked the complaint as resolved in our system.

The player from Italy had successfully deposited and won 450 euros but faced delays in the withdrawal process after submitting the necessary identification documents. Despite providing the requested information about his card, he had not received any updates and was disappointed with the ongoing verification. The issue was resolved after the player communicated with the casino.

The player from Austria had been waiting for a month to receive a withdrawal after resolving KYC document issues. It appeared that the casino was holding back the payout, and the player had screenshots of their communication with support. The issue was resolved as the player received their winnings.

The player from Ontario had requested a withdrawal of $51,000 three weeks ago but had not received any confirmation or funds. Support had continued to advise the player to wait, causing concern about the payout process. After communication with the Complaints Team, the player's issue was resolved, and the withdrawal was processed successfully. The player confirmed that all issues had now been addressed.

The player from Spain had his account permanently blocked by the casino without explanation, shortly after making withdrawals of 800 euros. After intervention from the Complaints Team, the player confirmed that his withdrawal of 379 euros had finally been successfully deposited, resolving the issue. The player expressed gratitude for the assistance provided, and the Complaints Team offered further support for any future issues.

The player from Italy had been struggling for months to complete the KYC process at 888 Casino, despite having previously verified her account. She provided multiple documents, including ID, card photos, utility bills, and bank statements, but the casino repeatedly requested the same information. The issue was resolved when the verification team confirmed that her account was fully verified, allowing her to successfully process her withdrawal. The Complaints Team marked the complaint as 'resolved' after receiving confirmation of the successful withdrawal.

The player from Finland claimed a welcome bonus at 888casino and won 790 euros. However, their withdrawal request was delayed because the casino did not accept any of the four proof of address documents provided. The player could not obtain documents in English as requested by the casino. We advised the player to get an official translation of the documents. The issue was resolved after the player submitted the translated proof of address, and the winnings were successfully received.

The player from Japan had withdrawn $600, but the casino repeatedly rejected the bank information submitted and then requested documents that the bank could not issue. The player, who was a VIP member, had not received a response even after a month and requested their money to be returned to their casino account. The issue was resolved as the casino refunded the player by bank transfer to Pays, and the player confirmed satisfaction with the VIP support received.

The player from Brazil experienced difficulties with document verification at 888 Casino, which prevented him from withdrawing his money. Despite submitting various personal documents, the casino continued to request verification of his residential address. After extensive communication and multiple document submissions, the player's address was finally verified. He received his withdrawal of R$50.00, though he had to play through his winnings due to the delay. The issue was marked as resolved by us.

The player from Finland, who had been asked to verify his ID again even though his account had already been verified, had his account permanently closed following the ID submission process. The casino's operations team provided no reason for the account closure, and he was unable to place any sports bets or participate in any promotions. We contacted the casino multiple times but did not receive a satisfactory response. The player was advised to submit the complaint to ADR(s) for further resolution. The complaint was closed as unresolved pending the outcome of ADR's investigation. The complaint was later reopened after the casino's ADR rejected the user's complaint. After extensive communication, the player confirmed that he finally received his withdrawal to his bank account, and the issue was marked as resolved in our system.

The player from Spain had struggled to reopen his account which had been closed due to verification issues related to a lost credit card. Despite having provided a certificate of ownership from his bank, the casino had continued to deny access. The issue began when the player attempted to change his account for a withdrawal. After a series of communications and the player's persistent efforts to resolve the issue, the casino eventually reopened his account. The player confirmed that he had been able to log in and make a withdrawal, effectively resolving the issue.

The player from Botswana initially experienced an issue with a delayed withdrawal of $252 from an online casino. He hadn't used a bonus and his account was accessible. He had requested the withdrawal through a bank swift transfer. Following his complaint, the casino had lifted all restrictions on his account and processed his withdrawal. The player had confirmed the receipt of his funds, marking the resolution of his complaint.

The player from Italy had deposited 980 euros at 888 Casino, after which his account was blocked and he was asked to provide documents for verification. He complied with the request, but his account remained blocked, and the casino ceased responding to his inquiries. The Complaints Team attempted to mediate the issue, but due to the casino's lack of response, the complaint was marked as 'unresolved'. Eventually, the casino verified the player's account and accepted the necessary documents, leading to the resolution of the issue. However, the complaint was closed as 'Publicity Helped' to reflect the player's difficulties and the casino's delayed response, which negatively affected its rating.

The player from Luxembourg had difficulty withdrawing winnings of 6300 euros from the casino, despite having a fully verified account. The payout had been delayed for more than 5 days. The player was concerned about the delay, citing the casino's history of complaints and penalties from gaming authorities. After communicating his concerns to the casino and the Malta Gaming Authority, the player received his winnings. The issue was successfully resolved with the casino paying out the full amount.

The player from Spain had won a large sum and successfully made one withdrawal but had two pending withdrawal requests of €250 and €750 at 888 Casino. He was concerned as the casino had paid out the initial winnings within 24 hours, but had yet to pay out the remaining €1,000. The Complaints Team had advised the player to wait for 14 days after the withdrawal request before submitting a complaint. After extending the complaint resolution timer by additional days, the player confirmed that he had received his pending payments. Consequently, we had marked the complaint as 'resolved'.

The player from Italy had faced a delay in the withdrawal process with 888 casino even though her account was fully active and verified. The casino didn't accept PayPal, which was the original deposit method and the player had been waiting over 40 days for a withdrawal approval. The player had provided all the necessary documents for verification, but the casino claimed they were not up to their standards, causing further delay. After the intervention of the Complaints Team and a long back-and-forth with the casino, the player's withdrawal was finally approved and she confirmed receipt of the full amount.

The player from Algeria had had issues with a withdrawal of 23,250 euros from an online casino. Despite having complied with the casino's request for account verification, his account and withdrawal request had remained under review. The casino had returned the withdrawal amount to his gaming account, which he had then increased to 30k euros through playing. He had submitted a new withdrawal request for the increased amount. The casino had asked for additional documents for verification, which had led to further delays. Eventually, the player had received his withdrawal of 30k euros and was able to access his account. The remaining amount of 30k euros was to be withdrawn after a month due to the casino's withdrawal limit policy. The player had expressed satisfaction with the resolution and thanked the Complaints Team for their assistance. The issue had been marked as 'resolved'.

The player from Italy had won approximately 10,267 euros and had successfully submitted documents for verification. However, his withdrawal request was repeatedly reversed, and his account was eventually suspended. Despite having waited the suggested period, the casino did not process the withdrawal or provide justification for the delays. After our intervention, the casino stated that the player needed to complete their verification process. The player then received a notification from the casino that his withdrawal would be processed. He later confirmed that he had received his winnings. We had therefore marked this complaint as resolved.

The player from the UK had his account temporarily disabled due to too many withdrawal attempts. Despite having submitted all verification documents, the player had had limited communication with the casino about withdrawing his remaining funds. The player had reported that the only responses had been automated emails promising a team member would be in touch. After a month and a half since the account had been disabled for 'lack of income', the player had sought help from the Complaints Team. After a series of back-and-forths between the player, the casino, and the Complaints Team, the casino had finally reprocessed the player's withdrawal. The player had confirmed receipt of his funds, and the issue had been marked as resolved by the Complaints Team.

The player from Spain had won a 55 euro poker tournament ticket on 888 poker but was unable to use it. Despite the casino's claim of no available tournaments for that amount, the player had seen some listed. However, the casino had stopped responding to his concerns. After he submitted his complaint to us, the player reported that the casino had resolved the ticket issue. We had then marked the complaint as 'resolved' in our system.

The player from Canada requested a withdrawal over two weeks ago, but they have not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Thailand requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked probably due to inconsistencies found in his account. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal less than a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions. After some time, the player reached us stating, that he received his winnings and the complaint is now resolved.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.