The player from Italy, a Platinum VIP at William Hill, has had his account locked for around 6 months, despite submitting a complaint to the ADM. After a closer examination, we ended up rejecting this complaint as unjustified.
William Hill Casino IT - Player’s account is inaccessible.
Amount: ??
William Hill Casino IT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
The ADM had submitted a complaint to Williamhill about unlocking my account and has never responded in almost 6 months. User: MrFulmine999 In addition to unlocking it, given that I am a Platinum VIP, they need to compensate me for the financial damage suffered, considering all the bonus/tickets to events that I received.
Automatic translation:
Public
Public
8 months ago
Dear marellabusiness,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
8 months ago
Translation
Hi, there are no funds in the account.
1 year ago they asked me for a verification which I forwarded.
At the end, for no reason, they close my account for managerial decisions.
I complain to the ADM and they don't respond after half a year.
When they asked for quick responses.
Automatic translation:
Public
Public
8 months ago
Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
PS: I have adjusted the disputed amount from €10,000 to €0 since there are no funds being held by the casino.
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