William Hill Casino - Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

After being bombarded with gambling adverts on all my social media sites I finally craved in a started gambling which started a viscous gambling spree for me as I’m a prolific addicted gambler I signed up to William hill with my name date of birth and same mobile phone number as what I have on my GameStop account the email and address was different after depositing stupid amounts of money and betting out if control it final came to an end when my partner caught me let me add not by the casino site they would of happily let me bet 20k with no questions asked. I want a full refund back as I feel let down by the steps taken by the casino I know I have responsibilities which I have stuck by for 2 years but there gambling sites have responsibilities too and they make it very difficult for people like us when they flood our social media daily with betting adverts. I’ve messaged William hill and they told me to send me GameStop details in which I have done but I haven’t heard a response yet it’s causing me really bad anxiety waiting to hear a response I need some help with this matter, I’m pretty sure 888casino is a sister site if william hill and I tried registering there it got accepted and I made my first bet but then they must of flagged that I was a Vulnerable gambler and my account got locked I’m still waiting to try and withdraw my money back from 888 but have had no response yet

Dear Mario888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any relevant communication along with your Gamstop registration? My email address is petronela.k@casino.guru.

Could you please advise how much were your deposits, how much is your active balance now, and if your account is still accessible?

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mario888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi thanks for getting back to me I’m still waiting for a reply back from Willaim hill because they said they are investigating the issue that’s why I haven’t replied back to you I will keep you updated on the situation though

Hello Mario888,

Have there been any developments since our last conversation, please? 

No no one has got back to me

Thank you, Mario888, for the update. Could you forward your Gamstop registration, please? My email address is petronela.k@casino.guru.

Please advise how much were your deposits, how much is your active balance now, and if your account is still accessible. Looking forward to hearing from you.

Dear Mario888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.