HomeComplaintsWildz Casino - Player’s withdrawals have been delayed.

Wildz Casino - Player’s withdrawals have been delayed.

Amount: €180

Wildz Casino
Safety Index:High
Submitted: 14 Jun 2021 | Case closed : 29 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has requested withdrawals two weeks ago. They haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I have on 06/02. requested a payment of 150 euros and on 03.06. a payout of € 30.

I haven't received anything yet.

On June 10th I was in contact with wildz via chat, they wanted my bank statement to see if I really hadn't received the money. I sent it immediately and it said I was receiving an email. I haven't heard anything so far.


Automatic translation:
Public
Public
2 years ago

Dear Ommuc,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you have received any tracking number for the payments from the casino? Were these your first withdrawals from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


Public
Public
2 years ago

Dear Ommuc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news