Wildz Casino - Player's withdrawal is delayed and account closure threatened.

I have requested numerous documents, all of which have been sent and confirmed, but there is no money coming in and no reason given. Instead, my account is being threatened with closure and my funds are likely to be seized.

Hello tostakumanukaswn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wildz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they specify which term did you breach after all?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

They asked for confirmations when I made a withdrawal request because it was the first deposit. the money was real and not bonus money. They didn't tell the reason, they just referred to their rules "wildz can close the game account at its own discretion"

I spoke with the casino yesterday, April 22, and asked what's wrong now that the withdrawal is not visible

Hello tostakumanukaswn,

Since when are the documents approved? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear tostakumanukaswn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.