HomeComplaintsWildz Casino - Player’s withdrawal has been delayed.

Wildz Casino - Player’s withdrawal has been delayed.

Amount: €260

Wildz Casino
Safety Index:High
Submitted: 20 Jul 2020 | Case closed : 04 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria is experiencing some problems probably due to unfinished KYC. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello I was told at Wildz that I should verify my account, so my account is also blocked and can only make withdrawals, which was done properly, but the problem is my money is not paid out, but I applied for it before my account was blocked ... The customer service writes me all the time that I should be patient, maybe you can help me please.

Automatic translation:
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3 years ago

Dear Wolfgang1,

Thank you very much for submitting your complaint. I must admit I am not quite sure what is going on here, but please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I am afraid you will have to go through this process if you want to get your winnings.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Kristina

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3 years ago

Dear Wolfgang1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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