Wildz Casino - Player is dissatisfied with the KYC process.

They let you deposit any of your funds with a basic signup. When you win they ask for very personal information before they will pay. Classic bait and switch. Very dissapointed.

Dear Wayne,

Thank you for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

Which information required by the casino do you think is way too personal, please?

Looking forward to hearing from you.

Best regards,

Kristina

Ive been a victim of id thaft. Its taken years to fix the problem. When i was scammed i was asked for the same info wildz wants.

A copy of my personal id.

A copy of my home address on a bill

Its funny how i was able to deposit hundreds of dollars .

Then when i go to make a withdrawal they make me submit to their demands before im paid.....

Its a complete scam if you ask me.

Im having the canadian goverment investigate the canadian funds being fraudulently sent to wildz whil they uae gigadat as a inbetween to get around canadas gambling laws.

Wayne, I am sorry, about your previous horrible experience, however, providing an ID and some kind of proof of address is standardly required by most online casinos, with the exception of anonymous ones.

In this case, I can only recommend you finishing the verification, otherwise, you won't be able to withdraw your winnings.

So now they are saying that they can refund my deposits without a kyc but not my winnings. So yeah they are totaly ripping me off.

Wayne, please understand that we cannot force the casino to pay you out under these circumstances. The casino has the full right to perform the KYC, and if you wish to receive your winnings, you will have to pass the verification process.

If you are not willing to verify your identity as we suggest, we have our hands tied, and we will be forced to reject this complaint. Thank you for understanding.

Dear Wayne,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stopped responding to the complaint. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.