The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.
Wild Vegas Casino - Player's withdrawal has been delayed.
Amount: $2,500
Wild Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Wild Vegas Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
I won $4500 on 12/6 and of course max withdrawal is capped at $2500.ive submall required verification and withdrawal was approved on 12/18, however I’m still getting the runaround on when the withdrawal will be finalized and sent.
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11 months ago
Hello benweber1977,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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11 months ago
My account was verified before the winnings. It was a no playhrough deposit bonus. I talked with them on 12-26 because it was 7 business days after the withdrawal was approved
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10 months ago
Dear benweber1977,
As the recommended time frame of 14 days have now passed, can you please advise if there's been any update in the case?
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10 months ago
I still have not received the payment. I contacted customer support and they admitted it was overdue and suggested I wait 48 hours for the late payment team to look into it
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10 months ago
Thank you benweber1977 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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10 months ago
Hello, benweber1977,
What great news!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
