Wild.io Casino - Player has experienced a technical glitch while playing.

The first night I played on the casino it was great. I took $20 and turned it into $1600 and they paid me immediately. There was no wait. the guy said I could withdraw as many times I want. Second time, I didn’t get a single slots win out of $40. and I got slightly suspicious. The third time I decided to play roulette and everything was going fine until all of a sudden the system malfunctions and bets my entire bank roll on one number, which, of course loses. I stopped play so there would be no confusion over what round took my money and I contacted support and was basically told that tough shit. these things happen and that I needed to be more careful about how I bet. Mind you, I’m on a brand new iPhone 14 with great Internet and I hit the clear bet button about 10 times before they just went with it. There was nothing I could’ve done to change this, but the casino decides to blame me for it and say they won’t refund me. Upon further inspection of their site, I’ve noticed that there is no governing body. There’s nobody saying that the games are not rigged. It all says it’s registered under Curaçao, so I’m beginning to think that this one is not a very good casino to go to and I wish they would’ve just refunded my money But instead I’m just not of never gonna go there again

Dear mathewhbsme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear mathewhbsme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.