GreatWin Casino Review

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

The player from Greece has been labeled as a bonus abuser by the casino and is thus not receiving any bonuses. Despite gambling a significant amount of money, the casino refuses to remove the label or offer any deposit bonuses. The complaint was rejected as the player stopped responding.

The player from Greece had been denied bonuses and had experienced significant delays, of a month, during the identification process. He had also expressed a desire to self-exclude from all casinos under the Soft2bet company, but was unable to do so. The player had had a previous issue with a withdrawal of €1,200, which had been cancelled by the casino. The Complaints Team had advised him on how to properly request self-exclusion and had asked for additional information to better understand the situation. However, the complaint had eventually been rejected due to lack of response from the player, despite the response period being extended twice.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany requested account closure due to loss at GreatWin Casino. The Casino made a cashback offer to retain the player, during which the player won €5000 but the account was abruptly disabled. The player seeks access to the winnings. The complaint was closed as the player stopped responding.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany applied for a 25% cashback bonus but received a lower amount than expected. They requested verification and contacted the VIP area but have not received a response. We’ve rejected this complaint as per the player’s explicit request.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany tried to withdraw his winnings, however, the casino blocked his account. We ended up rejecting this complaint as we found out the player funded their casino account with a 3rd party payment method, which is in breach of the casino T&Cs.

The player from Canada has experienced technical problems while playing the Mega Ball. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.

The player from Brazil had deposited 106.32 via Pix, but the amount was not reflected in his casino account. After he submitted his complaint, the casino resolved the issue by crediting the amount to his account. However, the player did not receive the 100% first deposit bonus he was expecting. We had explained to him that each casino has its own unique bonus policy and it's up to the casino to determine if a player qualifies for a bonus. The complaint was then marked as resolved.

The player from Canada has sent their verification documents twice but the casino has refused them. The player believes that the casino might be deliberately avoiding payout. The complaint was resolved as the player got fully verified.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player confirmed the issue has been resolved and the winnings paid out in full.

The player from Germany tried to withdraw his winnings, but his account has been suspended. He received only one of his withdrawals. The issue was resolved, the player continued receiving his withdrawals.

The player from Italy had a withdrawal of €800, which had been canceled and credited back into the game account without any communication. Upon contacting the support chat, he had been informed of a problem with the payment provider and had been asked to make a new withdrawal request. The player then attempted to receive the withdrawal through bank transfer. We had allowed the casino two weeks to process the payment. After this period, the player confirmed that he had received the payment. The issue had been successfully resolved and the complaint had been closed in our system.

The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.

The player from Poland had been struggling with account verification and withdrawal processes at a casino. Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal. The player had been waiting for over a month. The casino asked for an additional proof of address document, which the player provided. After a delay and further communication, the casino confirmed the account verification and processed the player's two withdrawal requests of 500 EUR each. The player had received the payments, resolving the issue.

The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia. After some communication with the casino and his internet service provider, the player had been able to access the casino without a VPN. The casino then verified his account and processed the pending withdrawal. The issue had been successfully resolved with the help of the Complaints Team.

The player from Canada had his account blocked in the casino. After investigating, we discovered that the player's account had been blocked due to a simple typo in their email address. However, the casino requested additional documentation from the player which allowed them to successfully verify the account. Once the player confirmed receipt of the payment, we deemed the complaint to be resolved.